1234 Fake Lane, MA, 99999, Cell:(000)-000-0000, firstname.lastname@example.org
Team-oriented, customer-focused sales specialist with over 15 years of experience in team building, staff training and development, account management, and customer retention. A leadership professional with expertise on project management, revenue generation tactics, customer relationship management, and top talent recruitment. An effective communicator seeking to leverage background into a sales role with a progressive organization.
Strategic account development Relationship selling Product training and placement Sales strategies
Recruiting and interviewing Conflict resolution skills Demand forecasting Upselling/consultative selling
06/2009 to 06/2014 Store Manager Pier 1 Imports #1145 Richmond, VA Earned training manager and credit card expert for entire southern VA region. Attained top performing store in credit card sales, credit card applications per transactions, and sales over target for 2 consecutive years. Streamlined HR efficiencies, supervising 20 employees and monitoring daily staff performance. Increased revenue, sourcing, recruiting, and interviewing top talent while training associates to fill managerial roles to meet demand. Maximized profits and drove revenue to $1.6M, forecasting volume of future sales. Facilitated planning, analyzing and interpreting trends for sales data analysis. Improved inventory management for over 250K items, developing warehouse systems to ensure smooth stock flow. Executed consistent sales games every year, increasing sales by 25% and achieving 20% over sales target for FY13. Enhanced customer satisfaction ratings, monitoring daily sales floor plans to coach/ensure staff provided effective customer service. Store Manager Pier 1 Imports#470 Glen Allen, VA Managed the highest volume store in the region, generating over $2.5M in sales. Trained staff on customer service strategy and new management on store SOPs and best practices. Strengthened membership loyalty, executing flawless customer service/account management. Grew customer satisfaction ratings while resolving up to 30 inquires/day. Transformed market position through relationship building, employee training, and securing strategic alliances, while impacting bottom-line store performance. Boosted team performance, determining staff promotions and completing weekly schedules according to payroll policies.
02/2008 to 06/2009