1300 Lane Street, City, CA 00000 Cell: 000-000-0000 Email: firstname.lastname@example.org
Dedicated professional with over 8 years of increasing responsibility in retail, combined with a passion for animal care, seeking to leverage background to take next career step with a respected organization that champions animal care and customer service. Highly skilled in overseeing retail operations, directing staff development, and building relationships with customers. Demonstrated success in guiding teams towards success in achieving community outreach objectives and driving company philosophies.
Operations Management Customer Service Animal Care Inventory Management Staff Development Leadership
09/2012 to Current Department Supervisor New Life Thrift Glenside, PA Oversee daily operations to achieve organizational objectives and profit goals; manage opening and closing procedures, including finalizing end-of-day sales, closing out registers and credit card machines, and preparing registers for next day. Partner with managing leadership to develop and initiate strategies to enhance operational performance and increase sales. Maintain sales floor and employee work areas; organize and manage merchandise and inventory. Evaluate and price incoming donated goods; re-price or recycle dated inventories. Schedule and coordinate merchandise pickups; prepare and generate donation receipts, discount slips, and holiday signs. Train, evaluate, and mentor new employees; inform employees of policies, procedures, and expectations. Interface with customers to provide assistance in locating items and completing sales transactions; address customer grievances or complaints to increase satisfaction and experience. Champion New Life Thrift’s mission and community outreach objectives such as providing clothing, furniture, and household items to low-income families. 10/2010 to Current Volunteer Shelter Assistant | Fosterer Forgotten Cats Jenkintown, PA Advocate rehabilitation and rehoming of cats as part-time volunteer at non-profit no kill organization. Maintain cat living spaces; clean and disinfect kennels and litter boxes, and refill food and water bowls. Interview and assess potential adopters; provide recommendations to adoption approval manager on adopter/adoptee compatibility to ensure cats are placed in loving homes. Provide companionship to promote animal socialization to facilitate adoption process. Foster cats not ready for adoption to help develop socialization and confidence. Personally rescued five cats, including one kitten, in past two years. Inventory Processing and Maintenance Associate New Life Thrift Glenside, PA Inspected, cleaned, and assessed merchandise to determine salability. Sorted merchandise based on type, seasonality, and functionality. Cashier Clerk New Life Thrift Glenside, PA Accurately processed customer transactions, including sales and returns. Provided one-on-one training to new employees to streamline sales transactions. 10/2008 to 09/2012
08/2006 to 10/2008