158 Atticus Place, Fort McMurray, AB T9K2C2 | H: 777-777-7777 | C: 777-777-7777 | email@example.com
Results-oriented, customer-focused sales and management specialist with over 25 years of experience in team building, staff training and development, shrink reduction, HR, loss control, account management and customer retention. Strategic, team-oriented, analytical leader with expertise on project management, store presentation, revenue generation tactics, cost controls, P&L, inventory, customer relationship management, and executing strategic plans for in-store sales prospecting. Reliable and effective communicator seeking to leverage background into a store, district or general management role with a progressive organization.
Strategic planning Relationship selling Product training and placement Merchandising strategy Recruiting and interviewing Conflict resolution skills Demand forecasting Upselling/consultative selling
Earned numerous awards including store of the year (FY 01, FY 02, FY07, and F12) Ed Harsant leadership award (FY04), rookie of the year (FY01), and Staples business woman of the year. Increased employee loyalty and diminished turnover, implementing innovative continuous improvement programs. Identified and solved complex problems that impact sales/operational management and business direction. Leveraged trends in customer industries/marketplaces to shape solutions and approaches.
General Manager 08/2002 to 10/2014 Staples Fort McMurray, AB Managed operations for a 25K sq.ft. big box store ranked #1 worldwide in sales volume with over 55 employees. Grew sales by $15M from $11M to $26M, innovating process improvements, including an overnight technician program adopted company-wide. Reduced shrinkage to 0.26, managing $1M-$2M in monthly inventory sales ($250K daily) for over 100K SKUs. Revamped furniture department freight flow in FY05, boosting sales by 22% since initiation. Mentored 12 managers on best practices and protocols to maximize performance and inspire a sales culture. Streamlined operations, supporting other stores to implement corrective action for discrepancy resolution. Key player to implement a company-wide foreign worker program, coordinating the purchasing, furnishing and maintaining employee residences. Exceeded revenue, expense, profitability, customer satisfaction, inventory shrinkage and associate morale goals. Created new market sales and revenue-generating opportunities to improve bottom line profits.
Staples – Camrose, AB – Sales Manager, 04/2001-07/2002 Staples – Camrose, AB – Service Manager, 06/2000-03/2001 Starbucks Coffee Company – Edmonton, AB – Store Manager, 09/1999-05/2000 Boot World – St. Albert, AB – Store Manager, 08/1997-08/1999 Zellers – Edmonton, AB – Human Resource Operations Manager, 12/1996-07/1997 Zellers – St. Albert, AB – Assistant Store Manager, 01/1994-11/1996 Zellers – Edmonton, AB – Regional Secretary, 09/1991-12/1993 Zellers – Edmonton, AB – Group Merchandiser, 07/1989-08/1991 Zellers – Edmonton, AB – Customer Service/Sales Associate, 03/1986-06/1989
Coursework Completed: Human Resources Retail Hudson’s Bay Company Edmonton, AB