1234 Fake Lane, MA, 99999, Cell:000-000-000, firstname.lastname@example.org
Results-driven manager offering distinguished career in providing financial solutions in fastpaced environments. People-oriented leader with strong track record of increasing profitability and improving customer satisfaction within highly competitive loan industry. Proven contributions leading financial and operational functions and facilitating effective performance optimization strategies balanced with high quality. Adept at creating synergy across cross-functional lines of business as well as training and motivating teams through positive and proactive leadership style. Eager to apply skills and experience in an organization with opportunities for growth and advancement.
Section Manager February 2012 to Current Chase/ Wingspan Portfolio Advisors Melbourne, FL Direct a team of 12 modifications solutions experts in compliance with Dodd-Frank regulations in fast-paced call center environment. Lead weekly staff meetings by setting goals, monitoring progress and quality assurance, ensuring daily reporting and providing ongoing training and coaching. Leverage expertise with numerous investors, including FHA, VA, USDA, FNMA, FHLMC and PRIVATE. Offer solutions and ensure alignment between customer and investor. Led entire corporation as No. 1 in total KPI scores and No. 3 in customer satisfaction for the 2013 year. Top 10 KPI Leader and top 3 in customer satisfaction in 2012. Ranked No. 1 in first and second quarter customer satisfaction in 2012. Section Manager III October 2008 to February 2012 Chase Mortgage Melbourne, FL Managed a staff of 12 professionals performing HAMP tier I, II primary home modifications in call center with inbound and outbound calling. Oversaw full loan modification and sale cycle, including originating process, underwriting, interest and short selling options and investor management. Provided ongoing training, coaching and mentoring. Finished as Top 10 KPI Leader in 2011.