1234 Fake Lane, MA, 99999, Cell:000-000-000, email@example.com
Versatile operations management professional with more than 18 years in business development, inventory management, and retail sales management. Expertise in developing process improvement plans to drive sales initiatives, streamline operations, and integrate best practices across organizations. Seeking to leverage experience and business administration background to take next career step in organizational administration with a well-respected organization that rewards hard work, talent, and demonstrated record of success.
Operations Management Business Development Strategic Planning Team Leadership Customer Service Inventory Control Process Improvement Conflict Resolution
Grew 2014 revenues by $10,000 during Q1 by spearheading sales through music clinics and other projects at Music & Arts. Increased Music & Arts customer satisfaction with new lesson sign ups by 40% over 6 months. Increased Music & Arts band and orchestral instrument rentals by 60% by identifying rental opportunities and educating customers of available services and providing exceptional customer service. Cut Colomer USA’s operating budget by $90,000 through the implementation of new service routes. Achieved and maintained 0.24% shrink at Guitar Center, the lowest shrink rate in the country. Received Leadership Award for Outstanding Operations at Guitar Center.
07/2013 to Current General Manager Music & Arts (a division of Guitar Center) Jacksonville, FL Direct day-to-day operations of band and orchestra instrument and music retail store. Oversee data entry, accounts payable, payroll, human resources, budgeting, and program management. Administer multiple project schedules and activities to improve operational systems, processes, and policies to support company mission. Develop strategic plans to increase revenues and streamline operations. Design educational programs to increase store offerings and grow client base; grew private instructor revenues by 20%. Implement and enforce inventory control measures resulting in zero variance on cycle counts for band and orchestral instruments. Conduct training and mentor team members on corporate policies and store operations. Regional Sales Manager Goodwill Industries of North Florida Jacksonville, FL Coordinated and supervised sales operations and worked closely with sales teams to identify sales goals, create and implement innovative strategies, and evaluate sales performance. Developed and administered annual operating budgets for 20 Jacksonville retail operations. Created and implemented best practices throughout North Florida operations to comply with OSHA and Department of Labor regulations.
09/2007 to 09/2012