123 Null Ave, Fake City , NY 12345 | Cell: 000.123.111 | Email: firstname.lastname@example.org
Analytical, customer-oriented skilled negotiator with over 19 years of experience in building relationships, cultivating partnerships, retaining top accounts, and growing profit channels. A highly technical professional with expertise on expanding network connections, persuasively introducing products, territory development, inventory control, product code design for SAP implementation, operations management, and revealing customer needs to deliver solutions. Critical thinker that addresses customer support issues quickly and consistently exceeds performance standards seeking to leverage background into a regional sales management role with a progressive organization.
Technical sales Account management Staff training and development Change management Policy/program development Cross-functional team management Dealer training Capacity and scalability planning
Technical Services Manager 11/2010 to Current Digital Projection International Kennesaw, GA Supervise, train, and adapt 10 technical support team members on SOPs and best practices to execute effective customer service and meet growth demand for higher client retention. Increase productivity, organizing team to execute operational efficiencies for an annual $60M organization. Direct a $1M budget, developing phone assistance protocol and spearheading complex application sales support proficiencies to generate $3.5M in monthly revenue. Reduce new product roll-out time, developing quality assurance program to streamline QA processes that increase efficiency. Aid senior leadership during executive decision-making process, generating monthly QA reports to recommend product improvements. Improve productivity by 50% without adding headcount and reduce overhead by identifying/implementing department work flows and organizing talent. Manage a client, pre- and post-sale, that drives 10% of overall business ($6M), providing sales solutions to ensure essential equipment ordering. Identify product failure trends to engineering/development team and communicate resolution with UK office. Develop evolving phone support strategies, conducting monthly team brainstorm sessions to enhance troubleshooting protocol.