Resume Templates: VP of Business Operations

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Darren Smith
1234 Street, Los Angeles, CA 99999 Cell: 012-345-6789 – email@address.com


Executive Profile
Top-performing IT executive with extensive experience in spearheading the global delivery, management, design, development, implementation and support of cost-effective, enterprise-wide information and business system solutions. Recognized leader, applying high-impact technical solutions to major business objectives, with capabilities that transcend IT operation boundaries. Skilled at working with clients and management to prioritize activities and achieve defined project objectives; able to effectively translate operational/business requirements. Committed to helping organizations achieve maximum benefit from their IT investment, through meticulous research, development and implementation of technologies.


Skill Highlights
Enterprise Strategy IT Project Management Integrated Business Planning IT Governance Application Development Performance Management Infrastructure Development and Support Technology Implementation Process Optimization Standards Development Regulatory Compliance Vendor Management Change Control Resource Management Business Continuity Process Development


Core Accomplishments
Led numerous successful customer application migrations, providing enhanced functionality while managing risk and ensuring optimal service availability. Generated significant cost reductions by developing business intelligence data warehouse for operational reporting used to identify opportunities to automate or simplify business processes. Led IT efforts to comply with FACTAct legislation providing free annual credit reports to all consumers. Reduced costs by creating consumer Web-based self service applications. Implemented Hyperion Financial Planning resulting in reduction of manual Excel-based processes. Significantly improved customer satisfaction for finance and HR back-office applications, and business intelligence applications during period of company transformation. Delivered global business capabilities to HR and financial business users by supporting strategic upgrades to PeopleSoft applications and other packaged applications. Successfully migrated customer network access capability supporting $95M revenue stream. Migrated over 10,000 customers in phased migration to enhanced B2B Web application with $30M revenue.


Professional Experience
Sr. Vice President – GT Business Operations August 2013 to Current TransUnion Chicago, IL Direct global technology business operations organization with over 200 associates. Hold responsibility for multiple departments, including batch credit services, data acquisition services, customer solution consulting, and custom model development. Work directly with customers, sales support, product development, IT and compliance on data and batch products supporting $120M annual revenue. Implement process improvements in custom model development and customer data acquisition process. Developed 18-month migration plan for moving customers to enhanced processing platform.



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