San Juan, PR 00907 | H: 777-777-7777 | email@example.com
Efficient, bilingual Spanish/English account executive with over 9 years of experience in marketing, content execution, merchant relations, and developing client rapport to maximize revenue. Strategic-thinking marketing and social media communications professional with expertise in multicultural environments, fund-raising, client proposals, and event management. A loyal brand ambassador seeking to leverage background into a marketing or account management role with a Digital marketing management progressive organization in North Carolina. Willing to travel. Event planning and execution Promotions management CORE QUALIFICATIONS Product branding PR and media relations Social media strategy Sales support Budgeting
05/2014 to Current Account and Content Manager Social Media LLC – Jumpstart Digital San Juan, PR Manage 5 accounts valued at $15K in monthly sales with 1 direct report. Drive customer satisfaction scores, coordinating weekly client meetings to provide updates and implement corrective actions. Aid senior leadership, providing metric reports based on client goals for project milestone tracking. Implement social media strategies to create client brand awareness for revenue increases. Oversee marketing operations for accounts, providing creative direction to personnel. Boost customer service rankings, developing proposals/decks to efficiently execute content creation. Marketing Manager Social Media LLC – Gustazos.com San Juan, PR Streamline operational efficiencies, coordinating the international meeting schedules across 4 countries including Panama, Puerto Rico, Spain, and the Dominican Republic. Increase revenue opportunities, developing a qualified lead database through referrals, telephone canvassing, direct mail, email, and networking. Ensure high levels of client satisfaction, maintaining client contact to resolve issues through completion. Support sales policies and SOPs to provide proper and effective service to customers. Eliminate discrepancies, maintaining accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities. Liaise with senior leadership, implementing marketing plans, monthly market studies, supplier evaluations, and data sheets to streamline efficiencies. Partner with merchants to prepare brand sponsorships and promotions at marketing events. Grow market base, developing educational programs and researching industry trends.
03/2014 to Current