Resume Templates: Director of Consumer Research

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John Doe
123 Fake Street | City, State, Zip Code Cell: 000-000-0000 | Home: 000-000-0000 | email@gmail.com


Professional Summary
Innovative executive with a broad range of experience in developing leadership, driving initiatives to improve patient satisfaction at healthcare organizations, and leading high performing teams towards success. Expertise in change management and healthcare administration combined with the ability to implement process improvement strategies to achieve organizational objectives and philosophies. Seeking to leverage background to take next career step with a respected organization that rewards hard work, leadership, and proven background in program development and management.


Education
Doctorate of Education : Leadership, 2014 University of Phoenix San Diego, CA Dissertation: Successful Mentoring Strategies for Gen Y Master of Public Administration : 2009 University of Phoenix San Diego, CA Bachelor of Science : Business Management / Organizational Development, 2008 University of Phoenix San Diego, CA


Core Qualifications
Organizational Development Strategic Planning Leadership Development Program Development Process Improvement Curriculum Development


Accomplishments
Successfully established comprehensive integrative medicine program as part of Sharp HealthCare Integrative Medicine Collaborative to provide quality inpatient/outpatient services throughout Sharp HealthCare in San Diego. Achieved 100% Great Place to Work survey scores for five consecutive years at Scripps Health. Supported and completed humanitarian relief projects in countries such as Ukraine, Antigua, St. John, El Salvador, and Mexico as mentor at PowerMentor.


Relevant Professional Experience
Director – Consumer Research, The Sharp Experience, and The Sharp University March 2013 to Current Sharp HealthCare | The Sharp University San Diego, CA Collaborate with Chief Experience Officer to spearhead, integrate, and manage system-wide initiatives and maintain Sharp HealthCare brand integrity. Provide strategic direction and communicate strategy and initiatives to team members to drive customer service and support achievement of overall results; supervise and direct consumer research team. Design and implement core curriculum for The Sharp University to engage and develop leaders and physicians and drive organizational philosophies and vision; identify best practices and best principles. Gather and analyze customer feedback utilizing diverse measurement tools and metrics to ensure alignment of brand expectations and experience. Manage customer analytics, and create and administer central customer databases; constantly evaluate effectiveness of initiatives and programs. Oversee day-to-day activities and functions of patient satisfaction survey process. Create and execute action plans focusing on experience design and satisfaction improvement of key constituents, including staff, physicians, patients, and families. Prepare and deliver monthly reports to Vice President and Executive Steering Committee. Plan, implement, and manage organizational development and corporate university programs. Founder/Director March 1999 to Current PowerMentor San Diego, CA Provide coaching, strategy, and mentoring to young adults from diverse backgrounds to develop and strengthen their leadership skills. Determine curriculum integrating situational, transformational, and mentor leadership strategies. Review program participant project proposals and provide resources to achieve project objectives. Guide program participants to complete college education objectives and earn advanced degrees.

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