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Results-driven professional consistently exceeding expectations in cutting-edge technology companies with industry leaders. Knowledgeable collaborator and leader within help desk operations, software configuration and customer service. A skilled professional adding value services to customers and growing professionally to achieve managerial positions.
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DBM ANALYST / SPECIALIST 01/2014 to Current Harte-Hanks Iasi, Romania Provided services within the marketing department for the direct marketing services company offering a wide array of integrated, multi-channel, data-driven solutions for top global brands. Provided marketing services based on Rockwell Automation US specifics. Collaborated with the Mason Zimbler team from Austin, TX, to find the best solutions for client needs. Analyzed campaign requests, testing and building flowcharts utilizing UNICA and Net Insight platforms. Checked and repaired HTML code to fit a specific email template. Updated Rockwell’s database using FIA, creating a custom selection criteria based on specific campaign details. Created campaign and Web analytics reports. Harvested data from Rockwell’s database, providing answers to critical questions. Received a merits certificate from the director for outstanding client services. Played a key role in all Rockwell campaigns. TECHNICAL ACCOUNT MANAGER / EUROPEAN STRATEGIST Current Harte-Hanks / IBM Project Iasi, Romania Entrusted with direct client contact, gaining trust and allowing for seamless operations with Cary Camden. Lead both teams within Net Insight operations. Trained new staff on various aspects of Unica, and provided instruction to the Austin team on Net Insight utilization. Created automated processes for periodical campaigns utilizing active segments, reducing time required for campaign creation. Promoted to UNICA DBM Specialist and moved to the IBM project. Engaged in SQL analysis to conduct campaign creation. Designed a quality assurance procedure for CAST MAT processes implemented worldwide in IBM offices. Created and implemented a data cleansing and discovery process to improve data quality for incoming acquisitions. Designed a contact history repository for IBM acquired companies, compiling an interactive catalog for acquisition access. Provided WW solutions to marketing automation issues, and built a preferred system for acquisitions governed by acquisition legacy suppressions/permissions.