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A leadership professional with over 13 years of experience with Disney, embracing innovation by constantly seeking new ideas and approaches to aid with bottom-line revenue generation. A resourceful and independent thinker with uncanny ability to create enduring excitement about opportunities while setting direction and driving results. A broad thinker seeking to leverage background with technology, creativity, team collaboration and identifying strategic opportunities into a leadership role in the Disney organization.
Brand awareness and promotion Globalization and diversity Training and development Budgeting Guest relations and hospitality Business ethics Constructive discomfort Guest recovery
Professional Value Offered
Training and Development Provided leadership and training for 220 crew members of the entertainment department on best practices in relation to effectively communicating with and engaging over 4000 guests as the ship’s spokesperson. Trained 25 members of the ship’s family and adult entertainment team. Leadership Enhanced quality assurance standards by overseeing youth activities, family and adult events, main stage shows, port adventures and ship-wide events. Increased revenue by 50% in the Alaskan and Caribbean market and consistently achieved targets of more than $120K in revenue per 7-day cruise for 2 consecutive years. Championed the successful delivery of the FY12 New Year’s Eve event at Walt Disney World for for over 120,000 multi-cultural guests by managing project and staff scheduling to ensure 100% completion. Garnered Steering Committee Leader position on-board all Disney ships to provide oversight partnership with senior leadership team on decision making for overall operations, HR, shipboard, deck and safety operations. Provided overall strategy and vision for the program while meeting program goals and objectives and recommending program priorities. Guest Relations Maximized revenue by promoting and facilitating opportunities to establish guest relations and secure guest retention. Gained leadership skills by developing presentations 3 times per week for an audience of over 2500 guests per presentation.