2123 Null Ave, Fake City , NY 12345 | Cell: 000.123.111 | Email: firstname.lastname@example.org
Forward thinking account manager with over 15 years of healthcare insurance experience in business renewals, customer relationship management, process implementation, sales, and problem resolution. Leadership professional with expertise in medical, dental, vision, disability, life, and accident portfolios while achieving the highest levels of client satisfaction. A team player seeking to leverage background into a regional management position with a progressive healthcare insurance organization.
Staff training and development Demand forecasting Client education and enrollment Upselling and consultative selling Territory expansion Billing and renewals
Strategic Account Executive 01/2003 to Current United Health Care Islandia, NY Promoted from life and disability product account management to include dental/vision and renewals. Earned the FY12 pinnacle award for highest client retention corporate-wide and highest up-sell, generating $2M in revenue. Manage $50M book of business including 124 accounts spanning 100 to 5,000 lives across NY, CT, MA, MD, NJ , PA, and NC for dental, vision, life, and disability insurance. Exceed goals by 120% for 3 consecutive years, developing revenue-generating client-level action plans including up-selling tactics. Boost customer satisfaction ratings, resolving escalated issues while providing strategic consultation to clients/brokers for renewals, plan revisions, integrations and acquisitions, policy, procedural and legislative changes, and cost containment. Train clients and internal partners on services/resources and new products, developing training documents and marketing materials while conducting benefit fairs for customers. Integral part in the development and expansion of the account management team for ancillary group products and services. Ensure 100% accurate case setup for claims ready status, managing implementation process from post to pre-sale. Broaden organizational scope, building out service model including online reporting and e-services capabilities, technology development, and service offering.