Lauren Hicks100 Broadway Lane New Parkland, CA, 91010 Cell: (555) 987-1234 firstname.lastname@example.org SUMMARY Hostess with experience providing first contact with guests in the food service and hospitality industry. Focus on a high level of service that ensures satisfaction and recurring business. Personable and adaptable, with ability to handle stressful customers and situations. HIGHLIGHTS
Extensive background working in upscale restaurants, hotels and attractions greeting, guiding and counseling customers
Excellent communication skills for interacting with guests and staff for coordinating smooth operations
Skilled at dealing with waiting guests, managing guest list and handling payment transactions in courteous and professional manner
Multilingual: English, Spanish, French
WORK EXPERIENCE March 2007 to April 2014 Amble Hotels & Resorts, New Cityland, CA Hostess
Implemented new serving procedures that improved delivery time and customer satisfaction.
Made sure serving areas were clean and presentable before seating guests.
Greeted and escorted guests to tables.
Kept management and other staff informed of issues, such as staff shortage.
Managed reservation book, took calls, confirmed arrivals and determined when to give up tables for non-shows.
Oversaw operations, monitoring kitchen, servers and dining room conditions
March 2002 to January 2007 Masterson Water Adventures, New Cityland, CA Hostess
Greeted guests at water park restaurant, The Captain’s Table.
Managed entrance area, doors, windows and made sure there was always a visible menu and inserts that highlight specials of the day.
Answered questions about park attractions and amenities.
Answered phones, took messages and made reservations.
EDUCATION 2006 University of California, New Cityland, CA Associate’s Degree, Hospitality