Resume Templates: Host / Hostess


Lauren Hicks100 Broadway Lane New Parkland, CA, 91010 Cell: (555) 987-1234 SUMMARY Hostess with experience providing first contact with guests in the food service and hospitality industry. Focus on a high level of service that ensures satisfaction and recurring business. Personable and adaptable, with ability to handle stressful customers and situations. HIGHLIGHTS
  • Extensive background working in upscale restaurants, hotels and attractions greeting, guiding and counseling customers
  • Excellent communication skills for interacting with guests and staff for coordinating smooth operations
  • Skilled at dealing with waiting guests, managing guest list and handling payment transactions in courteous and professional manner
  • Multilingual: English, Spanish, French
WORK EXPERIENCE March 2007 to April 2014 Amble Hotels & Resorts, New Cityland, CA Hostess
  • Implemented new serving procedures that improved delivery time and customer satisfaction.
  • Made sure serving areas were clean and presentable before seating guests.
  • Greeted and escorted guests to tables.
  • Kept management and other staff informed of issues, such as staff shortage.
  • Managed reservation book, took calls, confirmed arrivals and determined when to give up tables for non-shows.
  • Oversaw operations, monitoring kitchen, servers and dining room conditions
March 2002 to January 2007 Masterson Water Adventures, New Cityland, CA Hostess
  • Greeted guests at water park restaurant, The Captain’s Table.
  • Managed entrance area, doors, windows and made sure there was always a visible menu and inserts that highlight specials of the day.
  • Answered questions about park attractions and amenities.
  • Answered phones, took messages and made reservations.
EDUCATION 2006 University of California, New Cityland, CA Associate’s Degree, Hospitality

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