Experienced Server with friendly disposition and excellent customer service skills. Excels at paying attention to detail, thinking critically and quickly, as well as managing customer dissatisfaction. Specialties include catering corporate events and serving high-end clientele.
Superior customer service
Speed and accuracy in delivering orders
Ability to effectively resolve customer complaints
Strong math skills
Knowledge of wine and alcohol lists
Able to stand for long periods of time
In-depth knowledge of restaurant and hospitality industry
January 2014 to February 2015
New Parkland Country Club – New Parkland, CA
Responsible for serving 10 tables
Oversaw the duties of 12 waitstaff.
Took and delivered orders
Managed customer complaints
October 2012 – January 2014
Sunnyview Yacht Club – Sunnyview, CA
Served a section of eight tables.
Took and delivered customer orders.
Handled customer issues.
Checked customers out at register.
Summers 2011 – 2012
Sunnyview Public Swimming Pool – Sunnyview, CA
Concession Stand – Took customer orders at concession stand.
In charge of restocking shelves twice daily.
Handled customer money transactions.
2012 New Parkland Community College, New Parkland, CA Associate of Arts, Hospitality Management
Customer Service: 855.213.0348 Mon-Fri 8AM-8PM CST, Sat 8AM-5PM CST, Sun 10AM-6PM CST