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Seattle, WA 11111
E: firstname.lastname@example.org P: 555-555-1111
Dedicated professional with nine years of IT management experience. Excellent written and verbal communication skills and keen ability to multitask in order to deliver IT solutions in fast-paced environments. Passionate about making technology work for businesses, organizations, and individuals.
- • Microsoft Certified Solutions Expert (MCSE)
• SharePoint 2013
• MCP — Office 365
• Experience training IT staff as well as individual end-users
• Adept at facilitating team member collaboration and contribution
• Background in technical writing
• Collaborate with senior executives to develop appropriate strategic IT solutions.
• Ensure the proper functioning of all telecommunications capabilities in order to facilitate meetings with remote staff and clients.
• Promote the IT department as a value-added group capable of greatly enhancing profitability, process development, and cost efficiencies.
• Manage diagnostics and troubleshooting for all workstations, including setup, hardware/software, networking, and connectivity issues.
• Act as lead site analyst for determining major initiatives regarding scheduling, budgeting, and seamless quality assurance.
• Develop an evolving, comprehensive, and easy-to-reference user guide for employees that covers diverse troubleshooting topics.
• Issue notifications to all staff as needed informing them of ongoing technical issues and IT department news.
• Led an ongoing series of Microsoft training sessions for employees, covering topics in Word, Excel, Access, Outlook, and SharePoint.
• Created detailed user guides and crafted training lesson plans.
• Worked with customer service department management staff to build and maintain an easily accessible database of statistics to track call volume, ongoing resolutions, software issues, and call documentation.
• Co-led weekly meetings to discuss department news items and encourage team discussion.
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15 Tips to Write Your IT Team Leader Resume
1. Avoid using too much technical language or industry jargon. Keep language direct, relevant, and accessible.
2. Keep your summary statement brief and direct. As shown in our example IT team leader resume template for Word, three sentences or bullet points are enough.
3. Do not use an “objective” sentence. Your cover letter should explain the position you are applying for.
4. It is accepted practice to use sentence fragments in the summary section.
5. Bullet points help make your document more readable. Include a list with at least six or seven skills.
6. Before writing this section, take note of specific words, certifications, or abilities that the job listing emphasizes. Include these keywords in this section exactly as they appear.
7. Stick to presenting only those skills that are relevant to the job.
Work Experience Section
8. You do not need to include every job that you have held. Focus on the most recent and the most relevant work experience you have.
9. Use statistics, figures, and other metrics to give a better idea of the scope of your responsibilities. Note that our example IT team leader resume template for Word includes specific numbers in the descriptions.
10. Feel free to include volunteer work. This type of experience shows that you have personal initiative and an interest in contributing to the community.
11. Create a “master list” of past positions you have held, including descriptions of your specific responsibilities. This will make it faster and easier to craft a unique document for each job you apply for.
12. Use strong action verbs at the beginning of each bullet point. Energizing words such as “analyzed,” “managed,” or “facilitated” keep your language engaging and emphasize your agency.
13. Unless you are a very recent graduate, do not include your GPA. However, as shown in our IT team leader resume template for Word, you can certainly mention academic awards or honors.
14. Stick to the degrees or awards that are relevant to the position you are applying for. In cases where a college degree is required, you do not need to include high school graduation information.
15. Mention any ongoing education or career development coursework, including online classes.
Submitting a strong resume can easily make the difference between getting an interview or being passed over. Remember to take language cues from the job listing when crafting your skills and work experience sections. Use bullet points, concise statements, and strong action words to keep your document compelling and easy to scan. Finally, make sure to use metrics wherever possible to describe your past roles and responsibilities. Congratulations! After reviewing these tips and our IT team leader resume template for Word, you are better prepared to create an attention-grabbing application.