Resume Templates: Retail Manager

CRYSTAL BALLER
4206 Wrongside Tracks Road, Greyton, Indiana 47460 Home: 888.888.8888 – Cell: 888.888.8888 – cballer@coldmail.com

Summary
Accomplished, innovative retail management professional with extensive senior-level experience in multi-million-dollar retail operations, business development, merchandising, customer service, sales management, program / project management, procedure formulation and employee development. Advanced leadership skills with success guiding groups to achieve goals and working with multiple resources to bridge the gap between business objectives and operational capabilities. In-depth knowledge of retail management techniques, with the ability to improve processes, analyze complex issues and develop solutions, manage/motivate teams, and attain major company targets.

Highlights
Retail Management Marketing Strategy Development Talent Management Organizational Development Performance Management Sales / Revenue Optimization Training Management Merchandising Resource Allocation Team Building / Leadership Revenue Generation Financial Management Goal Attainment Inventory Management

Accomplishments
Succeeded in reducing shrinkage in multiple stores. Consistently met and exceeded sales targets, achieving at least 95% increase. Drove store sales of up to $68M. Directed development and advancement of numerous employees to senior management positions. Received promotion to roles of increasing scope and responsibility as result of exemplary performance.

Professional Development
Directed operations for busy, multi-million-dollar retail stores, including sales, customer service, merchandising, marketing, payroll, inventory control, budget management, purchasing, human resources, opening/closing operations, and training. Held responsibility for adhering to store policies and procedures and maintaining optimal levels of customer service and satisfaction. Drove attainment of company sales, budget, shrinkage and profitability goals. Delivered employee training in all aspects of operations, sales, and customer service. Analyzed key business / sales metrics and results to identify store performance trends and opportunities, and prepare budgets and solutions to maximize profitability. Maintained comprehensive knowledge of retail products and services to provide thorough training and maximize levels of sales and customer service. Supervised up to 300 employees and 10 managers simultaneously. Oversaw full lifecycle planning and implementation of diverse special community, store and employee events.

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