1234 Green Street, Los Angeles, CA 99999 Home: 012-345-6789 | Cell: 012-345-6789 – firstname.lastname@example.org
Accomplished, customer-oriented retail industry professional with extensive experience in all aspects of customer service, sales, training and cashiering. Diverse professional development, including customer service and support, sales development, marketing, business development, problem resolution and client relations. Customer service, team and goal orientation enhanced by a sense of urgency. Strong organizational and follow-through skills with an emphasis on details. Excellent communication skills, with a natural ability to build strong, trusting relationships with clients at all levels. Superior troubleshooting, problem solving and conflict resolution attributes; exceptional focus with a record of increasing efficiency and productivity. Tactful team player who thrives within client-conscious environments.
Retail operations Customer Service Cash Handling Inventory Control Problem Resolution Project Management Retail Merchandising Conflict Resolution Loss Prevention Team Leadership Goal Attainment Process Improvement
Supervised team of three staff members. Created new departmental procedures manual. Assessed organizational training needs. Applied safety procedures and policies as outlined in department safety manual. Resolved product issue through consumer testing.
Computed sales prices, total purchases and processed payments. Described merchandise and explain operation to customers. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Placed special orders and called other stores to find desired items. Recommended merchandise based on customer needs. Operated cash register to process transactions. Administered all point of sale opening and closing procedures. Facilitated monthly and quarterly physical inventory counts.