Resume Templates: Retail Sales Management


1234 Null Street, New York City, NY 11111 Cell: (111) 111.1111 Email:

Summary Highly dedicated, self-directed retail sales management professional with more than 16 years’ experience in operations management, seeks to take next career step with a respected organization that values hard work, talent, and proven success in business development. Strong ability to foster relationships to maximize store brand awareness and increase retention and loyalty. Expertise in training staff and aligning goals and objectives while implementing initiatives to drive sales and sustain retail operations. Key Skills Retail Operations Management Business Development Change Management Customer Service Staff Development and Mentorship Inventory Management Accomplishments Directed introduction and setup of Walgreens retail stores in Hawaii, administering establishment and compliance of company standards and guideline for continued development of brand. Expertly trained pharmacy technicians at local pharmacies in anticipation of Walgreens acquisition. Recognized for exceptional customer service within district and merchandising abilities. Experience Operations Management Oversee day-to-day operations, including opening/closing procedures, sales transaction reconciliation, employee tasking, opening/closing registers, and preparing receipts and cash for deposit; utilize KRONOS systems to complete and distribute payroll. Implement new practices and marketing strategies to maximize sales and drive company initiatives. Inventory Management Manage merchandising activities, including overseeing promotional campaigns and verifying pricing; execute inventory management, reset departments, stock shelves, and perform display management. Audit inventory and product sales performance to strategically determine inventory demands. Team Leadership and Staff Development Guide employees to the successful completion of duties and tasks. Spearhead training on store goals, store operations, assigned duties, and POS systems; certify competencies through performance evaluations and continuous staff development. Customer Service Address customer inquiries and efficiently resolve issues to maximize customer experience. Cultivate long-term relationships with customers for continued brand and business development. Work History Walgreens, 9/2003 – Current Pharmacy Certified Assistant Store Manager, Lahaina and Honolulu, HI (05/2008 ­ Current) Assistant Manager Trainee, Des Moines, IA / Honolulu, HI (05/2004­ 05/2008) Service Clerk, Des Moines, IA (09/2003 ­ 05/2004) Broadlawns Medical Center, Charge Entry Clerk, Des Moines, IA, 01/1998 ­ 05/2004 Osco Drug, Supervisor, Des Moines, IA, 01/1998 ­ 05/2002 Dillow Foods, Scan Coordinator, Receiving Clerk, Ankeny, IA, 03/1997 ­ 12/1997 Easter Foods, Scan Coordinator, Receiving Clerk, Des Moines, IA, 10/1988 ­ 03/1997