14 Fourteen Street, Town, CA 99999 Cell: 000.000.0000 – email@example.com
Results driven professional with 18 years’ progressive experience in retail sales and operations management seeks to leverage background and experience to take next career step in management with a respected organization that rewards talent, hard work, and proven success in business development, revenue generation, and team leadership. Demonstrated management skills that drive teams toward success and sustain business operations.
Operations Management Retail Sales Customer Service Staff Development Team Leadership Strategic Planning
Lumber Liquidators Houston, TX Store Manager, 2004 – Current Manage daily operations of retail business to achieve or exceed sales and profit goals while enforcing company policies and government regulations. Maintain store staff by recruiting, training, and evaluating employees; schedule employees and task assignments. Achieve financial objectives by preparing and managing annual operating budgets, scheduling expenditures, and analyzing discrepancies; prepare and analyze P&L reports. Establish rapport with customers to identify current/future customer requirements and achieve customer satisfaction goals. Strategically market merchandise by studying advertising and marketing tactics; establish marketing strategy by analyzing operating and financial statements and sales records. Manage inventories to maintain stock and meet customer demands. Achievements: Increased sales by 20%+ at three different stores. Successfully trained and promoted multiple associates to positions such as store manager. Completed third largest sale in company history. Grew sales and revenues by 30% in 2013. The Home Depot Houston | Austin | Beaumont, TX Assistant Manager, Austin, TX, 2000 – 2004 Directed daily activities and guided 175+ associates to accomplish daily goals and tasks, including sales, inventory management, and maintaining appealing and organized store appearance. Oversaw opening/closing procedures, verified and reconciled cash tills and deposits. Recruited, hired, and evaluated associates; trained employees on store policies and procedures, and scheduled staff to meet store needs and drive sales initiatives. Supervised frontend processes, including sales and return transactions, and oversaw special services and lot support; managed back-end processes to confirm merchandise was received and stocked in accordance to company guidelines.