Resume Templates: Retail Services Manager

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KAYLA JONES
1123 Null Ave, Fake City , NY 12345 | Cell: 000.123.111 | Email: fakeemail@pretend.com


Summary
Dedicated operations manager and strategic leader combining expertise in business development and product marketing to build market presence with creative and innovative strategies. Leverage skills in building relationships and delivering high-quality service for new, referral, and recurring revenue. Devise and execute business and sales plans to generate demand and eliminate obstacles. Focused on defining client needs and driving business development, sales revenue and overall company growth.


Highlights
Customer service excellence Retail store operations Shrink control Loss prevention Budgeting and cost controls Profit and loss management Multi-site operations Team building Staff training and mentoring Inventory management Merchandising strategies Employee relations Mergers and acquisitions Risk management


Awards
Circle K Stores Inc., Southwest Region Market Manager of the Year, 2010-2011 and 2011-2012 Circle K Stores Inc., Store Manager Leadership Award, 2008 ConocoPhilips, Spirit of Performance Award, 2003


Experience
Market Manager June 2009 to August 2014 Circle K Stores Inc Oklahoma City, Oklahoma Spearheaded operations and drove sales of 11 Circle K Stores plus three QSRs (2 post offices and a Subway restaurant). Devised and implemented promotional strategies, established sales targets, and managed store inventory levels. Managed merchandise/cash variations, salaries, overtime, cash, repairs, and maintenance and maintenance costs to increase profits. Ensured financial objectives are achieved by preparing annual budgets, scheduling expenditures, analyzing variances, and initiating timely corrective actions. Evaluated vendor performance and strengthened partnerships. Complied with corporate and governmental regulations and implemented changes as needed. Mentored and motivated store managers. Assisted in developing the talent pipeline by actively participating in the recruitment, selection, and orientation processes. Aided with creating staff development and training programs, Enforced a safe and healthy work environment.



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