1235 Joshua Street, Los Angeles, CA 99999 | H: (333) 333-3333 | email@example.com
Customer-oriented sales and marketing professional offering a 23-year background in customer service, scheduling, time management, process improvements, branding, and guest satisfaction. A leadership professional with expertise in delivering support services and resolving customer complaints. Relationship builder and project manager seeking to leverage background into a sales or management role with a progressive camera gear organization.
Inventory control Skilled negotiator Digital advertising Photoshop CS5 (CC) Relationship selling Operations management Policy/program development Lightroom software
PROFESSIONAL VALUE OFFERED
Leadership Awarded Trip Adviser Certificate of Excellence 3 consecutive years. Doubled sales in 1 year, expanding tours to meet demand. During each 7 month season Generated $100K in yearly sales. Maintained the highest top 4 out of 64 rating with Trip Advisor. Established membership loyalty, executing flawless customer service/account management. Rolled out sales programs to increase revenue by developing effective marketing materials. Boosted cash flow by resolving outstanding billing issues. Transformed market position through relationship building, employee training and securing strategic alliances, while impacting bottom-line store performance. Operations Resolved Web application issues at a 100% success rate, troubleshooting customer support escalations through completion. Strengthened customer satisfaction ratings while resolving up to 10 inquires/day. Increased operational efficiencies, developing organization systems for records, reports, and documents. Managed quality process control procedures, eliminating downtime to maximize revenue. Achieved operational goals, identifying problems from data analysis to implement improvements for profit opportunities. Minimized costs, overseeing day-to-day activity scheduling of deliveries and contract negotiations with vendors. Strategized long-term business needs, garnering guest relations feedback for process improvements.
01/2009 to Current 01/1991 to 01/2009 01/1982 to 01/1991 Owner Paul Martin’s Photo Safaris LLC Jackson, WY Grand Teton National Park Private Photo Safaris Owner Riverclick.com Hood River, OR Web Design, development, and management. Owner Mountain Color Jackson, Wyoming Photography Gallery: Photographer offering Limited edition prints and poster art. Bachelor of Arts: Commercial/Color Technology Brooks Institute Santa Barbara, CA