1234 Green Street, Los Angeles, CA 99999 Cell: 012-345-6789 – firstname.lastname@example.org
Award winning retail sales and customer service specialist with over 25 years of extensive knowledge of the fine watch industry. Energetic and outgoing with an innate drive to make sales quota, build customer rapport, and deliver leadership expertise to staff. Resourceful strategist seeking to leverage background into a department management or sales role with a progressive organization.
Product branding Customer relationship management Administrative assistance Store opening and closing procedures Conflict resolution Time management/scheduling Contract negotiations Personnel and budget management
Sold over $1M with 2% commission for 10 consecutive years. Awarded superior customer service satisfaction ratings for 15 consecutive years. Partnered with 15 regional store managers, initiating sales strategies that drove consistent sales quotas. Received Star Program certificate, exceeding sales goals for 4 consecutive years.
Fine Watches Sales Specialist September 1985 to May 2014 Jewels/Little Switzerland St. Thomas, US Virgin Islands Implemented SOPs, ensuring exceptional customer service while maximizing revenue and profit margins. Increased HR efficiencies, supervising the staffing, interviewing, hiring, scheduling, training, and mentoring of 4 department managers. Fielded an average of 20 customers per day, championing increased customer satisfaction levels and conflict resolution. Strengthened membership loyalty, executing flawless customer service and merchant account management. Directed purchase orders and customer invoices, garnering increased financial expertise. Boosted product merchandising program daily, verifying standards to ensure corporate goal compliance. Trained staff on customer service and sales strategies to eliminate inconsistencies. Brainstormed with senior leaders, generating company growth opportunities while discovering new market penetration strategies for maximizing performance.
GED Charlotte Amalie St Thomas, Virgin Islands, USA
Local Chamber of Commerce retail apprenticeship program certification