1235 Street, Los Angeles, CA 99999 | H: (333) 333-3333 | firstname.lastname@example.org
Results driven management professional with over 19 years solid experience in automotive sales and dealership administration. Expertise in aligning sales objectives and developing and implementing policies and procedures to standardize business operations. Demonstrated leadership skills that drive sales targets, maximize customer service, and guide teams towards success in growing and capturing sales.
Auto Dealership Management New and Used Auto Sales Process Improvement Strategic Marketing Customer Service Staff Development and Coaching
General Sales Manager 11/2012 to Current Alan Jay Nissan Sebring, FL Design strategies to drive profitability of new and used vehicle sales and maximize customer retention. Analyze sales, gross and operating profits, and expenses to create forecasts. Collaborate with sales managers to achieve sales and gross profit goals. Coordinate vehicle acquisition to maintain inventories. Partner with general manager to develop tactics and recommend short- and long-term advertising plans, promotions, staffing, and compensation plans. Develop and implement policies and procedures to guide sales staff towards success; oversee training and provide one-on-one coaching. Direct sales process, run customer credit checks, submit deals to banks, foster relationships with financial institutions, and work with customers to define terms of sale. Enforce compliance with Truthin-Lending Act, Fair Credit Reporting Act, and state and regulatory requirements. Achieved and currently maintain Nissan’s highest customer service index (CSI) score (964/1000) in the US. Successfully broke all sales and inventory records in dealership history. Consistently maintain 85% vehicle sales contract (VSC) sales rate. Leveraged consultative sales techniques to capture 35% gross dealership gains. General Sales Manager 12/2010 to 10/2012 Subaru of Pennsylvania Pi sburgh, PA Actioned plans to drive profitability and capture new sales. Managed dealership staffing, including recruiting, interviewing, and evaluating new employees; provided one-on-one training and mentorship to staff. Established daily, weekly, monthly, quarterly, and annual goals for all departments and individual salespeople. Met with owner, controller, and office manager to review department metrics and ensure consistency with annual projections. Achieved 37% monthly unit and F&I growth by implementing effective new sales processes and training programs. General Sales Manager 02/2010 to 08/2010 BMW of Orlando Orlando, FL Executed effective forecasts and creative marketing programs with restricted budgets. Participated in all aspects of dealership operations, including appraising and buying vehicles, wholesaling, and a ending auctions to replenish and maintain vehicle stock. Supported, trained, and managed 12 member sales team.