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Results-oriented, customer-focused director with over 30 years of experience developing and organizing software development teams into disciplined, process-oriented, and quality-driven team members with focus on under-budget delivery of new and modified software products/systems. Resourceful innovator with a management style of emphasizing on-schedule, defect-free software delivery to customers while concurrently satisfying all expectations. Highly motivated leader seeking to leverage background into a director or executive position with a progressive organization.
Recruiting and staff development Asset protection Financial management and budgeting Customer relationship management Risk mitigation Vendor sourcing and selection Contract negotiations Forecasting
Professional Value Offered
Leadership Completed over 100 annual, error-free projects by directing 3 teams of 35 employees to ensure accurate production testing. Innovated products that were adopted company-wide as best practices. Improved recurring monthly coverage map update deliveries from 30 to fewer than 5 days, managing 6 employees to meet leadership goal of under 15 days. Aided senior leadership with financial performance versus executive target data, directing networking department on best practices and SOPs. Developed top talent, identifying, mentoring, and overseeing promotions for 11 managers. Reduced annual employee turnover to an average of 1 out of 90 employees. Attained 100% network project completion, initiating a company-wide adopted PMP-certified training course to reduce knowledge gaps. Reduced expenses, developing a $5M-$8.5M EXP budget forecasts while ensuring 100% senior leadership compliance. Operations Eliminated project lags, rolling out a 24×7 production-ready disaster recovery infrastructure through a system hardware component purchasing plan. Prevented data loss, implementing daily backup systems for team member desktops that aided asset protection processes. Mediated over $60B in voice/SMS/IP billing revenue, managing a low lost revenue rate of $10K-$50K. Achieved 25 diverse regional schema designs, directing a team to implement a uniform inventory database. Diminished $500K in monthly CAP spending to under $75K, leveraging over $3.4M in annual reductions while beating the $250K monthly goal. Streamlined operational efficiencies, conducting semi-annual team meetings to share best practices and identify managerial issues for corrective action. Saved money, creating an annual CAP spending plan while allocating a $10M-$20M CAP budget. Negotiated vendor maintenance costs and equivalent bilateral exchange (EBE) spending reductions, lowering an $8.5M EXP spending budget allocation by 5% or $450K. Customer Relationship Management Delivered high quality software on time and within budget by developing/implementing intra-team work flow processes. Enhanced customer satisfaction ratings, ensuring 100% success for all vendor software updates while maintaining uninterrupted pre-pay subscriber services. Ensured 100% real estate user system performance, managing over $2B in annual transacted property lease payments. Secured 25% EBE rate, providing vendor-supplied training for team members.
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