Christopher Clip 100 Broadway Lane New Parkland, CA, 91010 Cell: (555) 987-1234 firstname.lastname@example.org
Reliable Reservation Sales Agent who is intimately familiar with the reservation software platforms used in several different industries. Adept at delivering excellent customer service, inspiring guests to come back in the future and maintaining accurate reservation records. Specializes in airline and resort organizations
Certified to work on two different airline reservation platforms
Exceptionally professional phone demeanor
Dedicated to delivering the best customer experience possible
Willing to relocate if necessary
Works well in a busy call center environment
Able to execute complex instructions
November 2012 to February 2015 Alameda Airlines – New Parkland, CA Reservation Sales Agent
Took incoming calls from clients all over the world and matched up client needs with available flights.
Handled several different types of customer service issues each day.
Recognized twice for maintaining the highest customer satisfaction rating in a month.
April 2005 to November 2012 Hardly Resort – New Parkland, CA Reservation Sales Agent
Worked with customers to put together complete vacation packages that included resort reservations, airline flights and car rentals.
Often passed on information about local sites of interest to customers who would ask.
Developed a reputation for having a very professional and pleasant phone demeanor.
June 1998 to April 2005 Green Airlines – New Parkland, CA Reservation Sales Agent
Worked with a small group of agents who were designated to handle overseas corporate customers.
Helped customers to put together packages that included hotel reservations and car rentals.
1998 Greenwich High School, New Parkland, CA High School Diploma