1 North Pole, California, 99999 | H:111-222-3333 | C: 444-555-6666 | email@example.com
Exceptionally hard working, dedicated and meticulous administrative assistant with over 7 years of experience excelling at prioritizing, completing multiple tasks simultaneously, and following through to achieve company project goals. Flexible and focused team player with expertise in customer relationships, supply and demand planning, time management and program management. A dependable self-starter seeking to leverage my background experience into a customer service or sales role with a progressive organization.
Conflict resolution Computer literate Senior leadership support Complaint Handling/Dispute Resolution Data Entry/Records Management Customer relations Experienced typist (60 wpm) Sales strategies
Professional Value Offered
Leadership Managing product orders and invoices, assist customers with company website’s and online technologies. Enhanced customer satisfaction ratings by resolving issues efficiently. Streamlined operational efficiencies, managing accounts and merchandising, processing system orders, coordinating logistics and verifying shipment pricing/availability accuracy. Built revenue, executing 3 successful non-profit fund-raisers by conducting 200-300 daily calls. Exceeded sales goals every month for almost 2 consecutive years. Improved service and sales customer satisfaction index for 18 consecutive months. Drove high referral rates, generating exceptional feedback from preceding clients. Operations Strengthened traceability, developing organization systems for contracts, records, sales reports and agendas. Automated office operations, managing client correspondence by email for phone, record tracking and data communications. Strategized long-term business needs, driving customer feedback for process improvements. Assist senior leadership during executive decision-making process, generating daily reports to recommend corrective actions and improvements. Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments. Proactively identified and solved complex problems regarding customers that impact sales management and the business direction.
Customer Service Representative / Inbound Sales Representative Pacific Rim International West / E-Commerce Plus, LLC Outbound Telemarketer / Fundraiser Coordinator United Support LLC Outbound Telemarketer / Fundraiser Coordinator Public Awareness LLC Local Class C Delivery Driver Verizon Wireless Donation Attendant / Store Associate Goodwill Industries Receptionist / Customer Greeter Islander Designs 05/2013 to 12/2014 Ontario, CA 10/2011 to 05/2013 Riverside, CA 05/2011 to 09/2011 Riverside, CA 05/2009 to 11/2009 Ontario, CA 12/2007 to 05/2009 Fontana, CA 11/2005 to 06/2008 Corona, CA
Introduction to Computer Information Systems CIS-1, Chaffey College, Fontana, CA–2010 High School Diploma: General Studies, Santiago High School, Garden Grove, CA–2004