1234 Fake Lane, MA, 99999, Cell:(000)-000-0000, email@example.com
Team-oriented, customer-focused sales and customer service specialist with over 30 years of experience in product/service roll-out, strategic planning, negotiations, account management, and customer retention. Detail-oriented administration and marketing professional with expertise on project management, revenue generation tactics, customer relationship management, and conflict resolution. An effective leader seeking to leverage background into a sales or customer service role with a progressive organization.
Relationship building Profit optimization Quality assurance Needs assessment Employee scheduling Personnel training and development Demand forecasting Account management
Sales and Fashion Coordinator/Customer Service 12/2004 to 07/2014 Chico’s La Jolla, CA Raised customer satisfaction ratings while resolving up to 15 inquires/day and maximizing profit margins. Secured revenue, accurately monitoring cash intake to eliminate discrepancies. Elevated productivity, ensuring employee compliance with company SOPs. Maintained accounting proficiencies, executing the management of day-to-day billing and sales to ensure 100% accuracy. Maximized revenues, managing quality process control procedures to eliminate downtime. Achieved operational goals, identifying problems to implement process improvements for profit opportunities. Reduced shrinkage rates, developing and implementing new loss prevention methods. Owner/Manager 01/1975 to 10/2003 Pacific Beach Travel Bureau San Diego, CA Awarded in top 25 for travel agencies in the San Diego Business Journal. Boosted profits, reorganizing service offerings to meet customer demand. Directed and supervised 10 employees engaged in sales and customer service. Streamlined operational efficiencies, determining staff promotions, demotions, and terminations. Drove sales from $2M to $5M by effectively managing prompt customer service to generate client retention. Enhanced client retention, utilizing customer alliance building strategy to implement best practices. Automated office operations, managing client correspondence, record tracking, and data communications.
Coursework Completed: Continuing Education UCSD La Jolla, CA Relevant coursework includes Business Law, Marketing, Accounting, Computer Labs, Business Administration, and Human Resources High School Diploma: General Studies East Windsor High School East Windsor, CT
Certified travel consultant and cruise specialist