123 Null Ave, Fake City , NY 12345 | Cell: 000.123.111 | Email: firstname.lastname@example.org
Highly efficient and dedicated professional with experience in social service functions, housing programs, case management, community relations, client service, welfare agency relations and team leadership issues. Demonstrated ability delivering unparalleled client service, offering high-level communications, improving processes, analyzing complex issues, developing viable solutions, and managing teams. Proven expertise in all aspects of social work principles/practices, casework methods, social and economic issues, human relations, principles of interviewing and social assistance requirements. Caring and compassionate with proven ability to form strong cross-cultural relationships and gain trust of colleagues, clients and social service agencies at all levels. Expertise in translating State Tenancy and Rooming Accommodation Act 2008.
Case Management Program Development and Administration Report Generation Service Delivery Process Improvement Performance Management Housing Programs Resource Allocation Procedure Definition Human Resources Client Relations Counseling Regulatory Compliance
Received Staff Award (2013) in recognition of valuable contributions to Centacare. Gained promotion to roles of increasing scope and responsibility as result of exemplary performance. Regularly garnered positive feedback from senior leadership team regarding positive client outcomes, communication and community partnerships. Implemented Tenant Cleaning Book for clients residing in crisis accommodation, now being used as a tool for co-case management with tenants in Department of Housing properties.
Senior Case Manager / Housing Officer May 2012 Centacare Homelessness Service Mount Isa, Queensland Crisis Intervention Senior Case Manager: Provide and maintain service assisting families who are homeless by providing crisis accommodations and case management. Homestay Intervention Senior Case Manager: Deliver service providing support for indigenous and non-indigenous families including those living in private and public housing to remain in independent accommodation. Fulfill diverse roles for programs funded by State Government and the Supported Accommodation Program (SAAP). Ensure adherence to Centacare mission statement, strategic plan and reconciliation action plan. Perform assessments and apply national case management practice frameworks. Provide values-based intake and screening, risk assessment, and referral services to clients, implementing “no wrong door” policy at all times. Deliver outreach services daily while promoting Centacare homelessness service agreement and programs.