Resume Templates: Social Services Senior Case Manager

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Jane Doe
1234 Fake Lane, MA, 99999, Cell:(000)-000-0000, email@address.com


Summary
Energetic senior case manager with a clear record of success in education and social services. Offer uniquely broad, rich skillset based on extensive teaching and mentoring experience. Passionate about helping individuals overcome disabilities, language barriers, and other challenges to achieve their personal and professional goals. Promoted 3 times in the past 4 years based on outstanding performance and service quality. Build positive relations with all clients, managers, and coworkers. Licensed Social Worker (LSW).


Highlights
Reporting and Documentation Social Services Planning Educational Programs Case Work and Coordination Clients Relations Building Course Development In-Person Client Counseling Cross-Departmental Collaboration


Professional Experience
Somerville-Cambridge Elder Services, Somerville, MA, 2010 to present Record of rapid advancement at this office space nonprofit, which coordinates home support of elders and individuals with disabilities. Senior Case Manager (March 2014 to present) Promoted to handle higher volume of clients with more severe challenges and disabilities. Provide invaluable support to clients of varying ages and cultural backgrounds. Help meet diverse care, vocational, and personal enrichment needs. Focused on service planning, options counseling, and resource allocation. Conduct in-home visits and maintain frequent phone contact to address needs and resolve problems. Protective Services Case Worker (October 2012 to March 2014) Advanced to provide ongoing casework to elders and families. Received reports and referrals of at-risk elders. Provided immediate direct assistance. Conducted in-depth assessments. Senior Care Options Case Manager / Geriatric Support Services Coordinator (April 2011 to October 2012) Promoted to maintain mixed caseload of home care and senior care options clients. Communicated with medical providers, service providers, and vendors on effective service plans. Met and consulted with clinical staff on various issues affecting clients. Maintained timely, accurate database entries and reports. Home Care Case Manager (August 2010 to April 2011) Hired to maintain caseload of up to 100 clients, completing regularly scheduled visits. Conducted initial assessments to determine individuals’ program eligibility. Monitored and revised care plans to ensure utmost quality of services. Referred clients to appropriate agency programs and community resources, in partnership with caregivers.



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