1300 Lane Street, City, CA 00000 Cell: 000-000-0000 Email: firstname.lastname@example.org
Highly dedicated professional with more than 14 years’ experience in supporting social service operations, combined with office and program management as well as customer service expertise. Skilled in guiding individuals through complex processes such as obtaining board certifications and adoption processes. Seeking to leverage education and background to transition back into the workforce with a well respected organization dedicated to empowering individuals within a healthcare or rehabilitation center.
Program Management Office Management Customer Service Administrative Support Leadership Public Speaking
Mentor | Volunteer October 2007 to Current The Barker Foundation Bethesda, MD Participate in annual phon-a-thon to raise funds and awareness, and strengthen programs and services offered in community. Previously, provided mentoring on adoption process; counseled waiting and adoptive parents and guided parents through adoptions. Spearheaded speaking events at offices to share personal experiences and advocate adoption. October 2000 to October 2003 Association Management Group (AMG) McLean, VA The National Adult Day Services Association (NADSA) (1/2003 – 8/2003) Membership Manager Coordinated program registration and supported with program management and meetings, including large annual conference. Assisted Executive Director to develop board meeting agendas. Worked with Executive Director to administer annual budget; prepared financial statements and managed accounting activities. Authored and published monthly print and online newsletters. Marketed and sold memberships to adult day care centers; developed marketing materials. Compiled membership lists and prepared monthly membership reports; managed membership and organizational databases. Liaised between program and membership committees. The National Certification Board for Therapeutic Massage and Bodywork (NCBTMB) (1/2001 – 1/2003) Manager of Administration (4/2002 – 1/2003) Liaised between staff and Ethics & Standards Committee and Chair of Ethics sub-committee. Oversaw office operations including accounting, budgeting, and marketing; participated in ad and press release development. Coordinated two newsletters to produce 10 publications per year. Managed and maintained website with 22k+ visits per day. Attended conferences and conventions to promote certification board mission and objectives. Eligibility Coordinator (1/2001 – 4/2002) Administered national certification process; handled 350+ applications weekly. Maintained database of 60,000+ nationally certified practitioners and their certification statuses. Evaluated applications submitted by trained massage therapists and determined eligibility. Handled special requests for testing to comply with American Disabilities Act. Supported implementation of ExtraWeb to allow candidates to apply online. The National Association of Dental Laboratories/National Board for Certification (10/2000 – 1/2001) Service Coordinator Coordinated day-to-day activities to facilitate dental certification process. Assisted candidates to complete certification process by addressing inquiries and guiding them through process. Reviewed and processed applications for written and practical exam; graded practical exams.