KENNETH M. SMITH
1235 Monterey Street, Los Angeles, CA 99999 | H: (333) 333-3333 | firstname.lastname@example.org
Accomplished software engineer with a successful history in full lifecycle development of customer facing applications and Web services. Highly analytical and experienced in both front- and back-end development. A strong team player dedicated to delivering valuable technical solutions in time sensitive situations. Offer excellent communication and interpersonal skills with coworkers, clients, and customer representatives. A proven leader with excellent management skills and ability to build rapport with team members.
01/2008 to 07/2014 Software Engineer Warner Brothers Burbank, CA Offered full time position with Warner Brothers after student internship to continue development of Digital Copy application, Flixter.com website, and Ultraviolet service. Developed Web services to record user transactions, enable video playback, provide user validation, and retrieve user data for websites and applications with over 2M users. Integrated third party customer support software with Flixster.com and Digital Copy platform to create greater efficiency in handling and resolving consumer tickets. Collaborated with production team to implement tools to enable administration and distribution of video content to several million consumers globally. Designed and implemented restful services to allow third party movie studio vendors and customers to redeem video content on Flixster.com. Wrote PL/SQL statements to retrieve user reporting data. Consulted with reporting team, product team, and customer representatives on technical support issues. Contract Software Engineer Decatur County Civil Services Leon, IA Designed, coded, and implemented a Visual Basic Word application to improve daily workflow, functionality, and user interface for administrative users. Developed interfaces within JIRA customer support tool to enhance usability for entire department. Consulted with software developers on troubleshooting, user guidelines, and quality assurance. Intern Warner Brothers Burbank, CA Designed and implemented functionality on Digital Copy Manger, a desktop application which displayed promotional videos based on user video libraries. Performed data extraction and documented plans for migration of Warner Brothers website to a new platform to enhance user experience. Documented critical customer-based data for analytics teams. Developed Blu-ray menus for Warner Brothers titles. B.S.: Computer Science Graceland University Lamoni, IA
01/2008 to 04/2008
06/2007 to 01/2008