Technical Support Resume Sample

Job Description & List Of Duties

A technical support resume will outline an ability to handle a variety of support situations as well as some level of customer service experience. Companies want their technical support staff to be able to solve customer issues without causing customer animosity. Your technical support resume would be more effective if it included a background in service as well as support. Some of the immediate duties listed on a technical support resume include answer customer calls, maintaining a workload that keeps client backlog down, understanding all of the company products and processes. While a technical support resume doesn’t require a human resources background, a good technical support professional understands his role within the company and stays with company policy when dealing with clients.

Education & Training Requirements

Some companies will accept a technical support resume with a high school diploma, or equivalent, and several years of professional experience. But an ideal technical support resume has a four-year college degree in a discipline associated with the technical support field. For sample, a technical support resume for a computer support expert would have a college degree in computer science. One of the more important parts of a technical support resume is list of the ongoing training courses and seminars that you’ve attended over the years. A good technical support resume shows that you have an understanding and appreciation for the importance of education in your field.

Pay Range & Technical Support Resume Samples

Support specialists in entry-level positions make an average salary of approximately $28,000 per year. Experienced technical support professionals can generate a salary of approximately $77,000 per year. We encourage you to check out our technical support resume samples to use as your guide to generating your own resume. Our technical support resume samples offer advice on the kind of format and content you should use to display your qualifications.

Technical Support Resume Sample

Elliot Malone

1 Main Street
New Cityland, CA 91010
Cell: (555) 322-7337
E-Mail: example-email@example.com

Summary

Analytical Technical Support representative adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Level-headed and calm in stressful situation with well-developed people skills.

Highlights

Proficient troubleshooter
Exceptional telephone etiquette
Patient and diligent
Vast technical knowledge
Diverse PC knowledge

Accomplished with mobile devices
LAN expertise
Quality focused
Organized
Proactive

Experience

August 2009 to Current
TechPro New Cityland, CA
Technical Support Representative

Provide thorough support and problem resolution for customers.
Maintain composure and patience in face of difficult customer situations.
Build and maintain successful relationships with service providers, dealers, and consumers.
Train new employees and explain protocols clearly and efficiently.
Assist management with scheduling, service protocol improvements, and quality assurance.
Achieve consistent #1 or #2 rankings in monthly metrics, including call duration, number of calls per shift, and customer satisfaction ratings.

October 2005 to July 2009
Crystal Clear Technologies New Cityland, CA
Technical Support Representative

Displayed courtesy and strong interpersonal skills with all customer interactions.
Processed inbound and outbound technical support calls at a 20% faster rate than team average.
Researched issues on various computer systems and databases to resolve complaints, answer inquiries, and outline solutions.
Informed customers about issue resolution progress.
Worked with customers having data connectivity issues.
Referred difficult issues to upper management while maintaining positive rapport with customer.

February 2003 to September 2005
Yellow Box Support Systems New Cityland, CA
Technical Support Representative

Issued license codes to new and existing customers.
Managed base level IT support to consumer clients.
Supported customers with online billing and account issues.
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Maintained composure and patience in face of difficult customer situations.

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