Resume Action Verbs in Action: B-C


Continuing our series of excerpts from a Quintessential Careers tool that provides samples of how action verbs can be used in a resume:

“B” Action Verbs in Action

  • Benchmarked specifications for systems implementation.
  • Bolstered productivity and saved company approximately $10 million through playing key role in restructuring company; reengineered all financial processes and related systems; redesigned all related jobs, resulting in enriched staff development; reduced headcount from 1,500 to 1,000.
  • Boosted sales from $450,000 to $2.6 million.
  • Broadened target audience to include corporate travel managers, meeting planners and consumers.
  • Brokered US Treasury and European fixed-income cash, futures, and options, calculated risk, and executed trades on multiple trading platforms.
  • Brought strong management discipline and Asian-market expertise to role as board director who assumes operational oversight in absence of COO.
  • Built and implemented employee-owned development matrix for all management and call-center staff; selected, trained, and tested employee base to support continued educational and career objectives.

“C” Action Verbs in Action

  • Captured 57 percent of North American-served market.
  • Chair corporate-wide Software Configuration Review Board.
  • Championed development of software simulation and modeling methods to assist marketing in determining customer’s “voice” — procedure is now SOP.
  • Changed paradigm for district’s copy center in collaboration with Management Information Systems and transformed it from district-subsidized operation to one that has produced hundreds of thousands of dollars in positive cash flow for the last two years.
  • Cited as “best producer” by Director of Development, who said, “He always manages to strike a comfortable balance between encouraging and facilitating creative people like me and looking out for the needs of the company.”
  • Clarified and confirmed database specifications of end-users and offered additional suggestions or alternatives.
  • Closed $15 million contract negotiation that accounted for 45 percent of company orders in 2009; generated more than 50 percent of total company revenue.
  • Co-facilitated two sets of monthly meetings, one with full group of 18 provider representatives plus county representatives, and a second with key representatives from larger group.
  • Coached partners on internal company dynamics and steps for developing business and marketing plans so they could learn to write their own.
  • Codified rating system to concentrate rehabilitation impacts.
  • Collaborate with hospital and regional medical center in-house legal departments on regulatory compliance cases.
  • Combined technical and management skills while mentoring group members as they resolved complex technical issues and provided expert technical advice to management for business decisions.
  • Commanded contingency operations and established safety programs at three austere flying locales supporting UN operations; supervised 200+ personnel at each site and earned Outstanding Unit Safety Award.
  • Commended at project’s end and identified as invaluable contributor who provides “insight, clarity and definition.”
  • Communicated consistently and proactively with team members via phone and e-mail between meetings, coordinated meeting notes, and helped team members with individual work plans.
  • Completed successful name change and followed up by developing new branding platform, logo, and tagline that accurately captures and identities organization’s personality, values, and objectives and will articulate its mission and package it for savvy, heavily pitched funding audience.
  • Conceived and led initiative that saved $1 billion annually in industry settlement costs and eradicated costly customer error by eliminating manual customer input.
  • Conducted two all-customer surveys; reported results to internal partners with issue, cause, and resolution outline to significantly impact internal and external customer satisfaction.
  • Consolidated marketing-services organization in 45 days.
  • Constructed and presented sales forecasts and competitive analyses.
  • Consult with business and community leaders to respond to diversity concerns and issues.
  • Contributed to annual giving campaign’s success, exceeding $450K goal by $100K through increased marketing and e-giving technology implemented on website and through printed materials.
  • Convinced management to re-formulate existing local brand, refine its brand position, as well as redesign its graphics and packaging to align with its updated positioning, resulting in significant volume increase and long-term brand growth.
  • Coordinate all facets of the program, including curriculum development, teaching, training, volunteer management, staff recruiting, and grant writing.
  • Counseled three clients; conducted informational interviews with customers and staff members for VP of Environmental Health and Safety and provided feedback, resulting in defining new work processes to increase customer satisfaction and employee job satisfaction; collaborated with Art Museum Director’s team during major transition and change, resulting in on-time new museum opening with intact and cordial team; conducted workshops on Change Leadership.
  • Crafted decision memos at request of Prime Minister of Bangladesh and US President; laid foundation that influenced Congress to approve unprecedented buy-back of $400M aircraft program from Thailand.
  • Created organizational design and built effective teams; structured and led new Information Management Division, including Business Response Team, Quality Assurance Group, and Application Services Team.
  • Cultivate strong relationships with city, volunteers, and key constituents.