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Michelle Begley
Spring Hill,TN
Summary
Highly skilled Loan Specialist with expertise in data accuracy and security. Have been a professional for over 15 years of assisting clients, patients, scheduling payments, and reviewing credit histories. Proficient in credit acts and laws as well.
As an organized and dependable team member successful at managing multiple priorities with a positive attitude, I will always have a strong willingness to take on added responsibilities to meet the team goals.
Lastly, I do bring a self-sourced referral base of 3-5 realtors and others. I am making a list of 2 builders possibly a 3rd builder to meet with once I am active.
Once licensed, the requirements for Florida and TN have already been passed
.Registered NMLS #1942228.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Notary Loan Signing Agent -Owner
Silver Signings Notary LLC
Spring Hill, TN
06.2020 - Current
- Produced high-quality documents, spreadsheets, and presentations for internal and customer-facing needs using RON after acquiring digital certificates and software approved by different providers.
- Streamlined processing procedures for various financial and employee documents to improve traceability.
- Interacted with customers professionally by phone, email, or in-person to provide information and directed to their Lenders if questions arose during Mortgage Closings
- Kept physical files and digitized records organized for easy updating and retrieval by myself. Set up high security and deleted digital files after notarization was complete.
- Checked documents and identified credentials for all parties.
- Maintained comprehensive understanding of digital fraud and electronic signature verification, keeping sensitive documents secure and verifying authenticity.
- Managed digital databases and physical file systems.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Advised regarding delays and special circumstances.
- Directed successful operational turnaround, eliminating over $1 million in debt
Recruiter Specialist/Branch Manager for MLO
Pacific Wholesale Mortgage
Remote, Remote
05.2021 - 12.2021
- Generated specific candidate poolfor 6 months for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments. I hired 6 MLOs and 3 entry-level candidates. Onboarded them myself and now there are 9 licensed MLOs presently working.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
- Maintained friendly and professional customer interactions.
- Gathered and reviewed customer feedback to improve operations.
- Studied for NMLS exam nightly with a moderator and about 30 some people for 6 months.( was working as well)
Senior Client Account Manager
Optum
Franklin, United States
08.2016 - 08.2019
- Liaison between Health insurance companies and Hospitals for payments
- Coordinated with thecontracting department to resolve payer issues.
- Provided expertise and general claims support by reviewing, researching, investigating, negotiating, processing, and adjusting claims.
- Analyzed data, identified trends, and provided reports as necessary. Increased customer satisfaction and repeat business through t relentless pursuit of resolutions to problems arising from appeals and denials, protecting company reputation and loyal client base.
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
- Drove aged inventory initiative and production operational improvements that resulted in significant savings and improved profit margins. There were 5 people project and 2 ended up leaving so 3 of us knocked out over 37 000 files. We saved 2 large insurance companies over 3.3 million by working their delinquent cases. took one year and 4 months with OT. This took 1.5 years to complete.
- Supported operations by communicating with customers, filing documents, and managing data.
Education
Certifications For TN And FL - Business , Marketing, Sales, Finance
WVU/Marshall & My Mortgage Educators
ONLINE08.2020
Bachelor of Science - Parks And Leisure Services
Marshall University
Huntington, WV08.1997
Skills
- Solid understanding of lending products and practices
- Determined and Self driven , No Fear, Adapt to any situation or Environment
- Documentation skills
- Analytical and Critical Thinking
- Goal-driven-won't stop and can't stop!!! ( seriously that is what I say in my head)
- Strong interpersonal skills and excellent communication
- Application Review
- Payment Schedule Computation
- Attention to Detail
- Income Evaluation
- Product Education
- Remote Video Conferencing
- Basic Mathematics
- Networking and Partnership Development
- NMLS Registration #1942228
- Customer Service
Websites
Accomplishments
- Invited to Join The International Society of Female Professionals Dec 2020- As an honored member who has demonstrated excellence persevered and ascended the summit of professional Accomplishment
- At Optum, I received recognition from a cross-functional, multi-team project on a grant towards a Special Need's Initiative pilot program.
- I also volunteered as an employee/parent for a second special needs initiative. I helped the product team design and develop a roadmap strategy. This facilitated ease of use for parents to find the resources such as providers ,therapies, groups needed for the care of their child(ren) from birth to adult. This initiative was only under United Health Group.
- Community
- Ordered and sold spirit wear for Independence High school. I volunteered to be a replacement for a person whose son was graduating. After the season I was asked to stay from President of the athletic board. I was able to negotiate with vendors to obtain cost-effective services, saving the Athletic Board's over $350 for the football season 2018-2019.
Accomplishments
Certification
20 Hour SAFE Comprehensive Fundamentals of Mortgage Education
Certified with the TN state Components of the UST exam
Certified Notary Public/Loan Signing Agent/Online Notary EXP 8/24/2024
E&O Bonded and Insured -$100,000
- CNP - Certified Notary Public
- Florida License - 2021
- TN License -2020
Affiliations
Chamber of Commerce of Spring Hill
Mortgage Professionals
Nashville Connect
Certified and Member of National Notary Association
Autism Speaks
Timeline
Recruiter Specialist/Branch Manager for MLO
Pacific Wholesale Mortgage
05.2021 - 12.2021
Certified Notary Loan Signing Agent -Owner
Silver Signings Notary LLC
06.2020 - Current
Senior Client Account Manager
Optum
08.2016 - 08.2019
Certifications For TN And FL - Business , Marketing, Sales, Finance
WVU/Marshall & My Mortgage Educators
Bachelor of Science - Parks And Leisure Services
Marshall University