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Gene Lenny
123 Fake Street City, State, Zip Code
Cell: 000-000-0000
email@email.com
Summary
Efficient Airline Gate Agent who is able to take care of client needs and also maintain federal gate regulations as well. Adept at handling emergency situations, assisting customers in making flight changes and administering a proper boarding procedure. Specializes in domestic and international flights.
Highlights
- Has been through all required federal training
- Excellent command of industry computer software platforms
- Very strong customer negotiation skills
- Able to handle difficult customers
- Understands the laws behind do-not-fly lists
- Always executes proper pre-boarding procedures
Work Experience
May 2010 to February 2015 Company Name – City, State Airline Gate Agent
- Checked-in passengers as they arrived at the gate and confirmed boarding passes.
- Alerted the proper officials whenever a passenger set off the federal watch list indicators.
- Worked with passengers to help them move to different flights or change their seating.
December 2004 to May 2010 Company Name – City, State Airline Gate Agent
- Designated to work primarily with high profile and chartered passengers.
- Assisted in checking baggage for charter passengers who did not check baggage at the ticket counter.
- Went through special training as the company transitioned to a new computer software platform.
June 1997 to December 2004 Company Name – City, State Airline Gate Agent
- Designated to assist flight crew in boarding all patients with special needs.
- Confirmed any special flight or meal arrangements with passengers.
Education
1997 Feral Bay Senior High School, City, State High School Diploma