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Willa Alvera
123 Fake Street City, State, Zip Code
Cell: 000-000-0000
email@email.com

Summary

Interactive Airport Representative courteously handling all arrival and pickup requests from regional airports. Maintain a sound knowledge of tourist attractions and other nearby amenities. Committed to providing comprehensive customer service support that includes effectively prioritizing tasks and fostering solid guest relations.

Highlights

  • Updated on latest airport schedules
  • Understanding of airport regulations
  • MS Word, Excel and related applications
  • Strong communication skills
  • English and Spanish fluency
  • Time management abilities
  • Friendly and outgoing

    Work Experience

    February 2014 to Present Company Name–City, State Airport Representative
  • Arrange for guest transportation to and from nearby airports.
  • Explain airport procedures to guests.
  • Maintain daily activity logs.
  • Remain current on local airport schedules.
  • Respond to guest inquiries.
  • Report any flight delays to the front Office manager and chief concierge. May 2011 to January 2014 Company Name–City, State Airport Representative
  • Arranged for guests to be picked up from local airports.
  • Made arrangements for guest luggage to be picked up if it wasn’t something that could be easily carried.
  • Ensured that guests were accommodated in the event of flight delays.
  • Greeted arriving guests and provided information on local attractions.
  • Arranged for concierge service for guests. January 2009 to April 2011 Company Name–City, State Airport Representative
  • Answered questions via email or over the phone from guests coming in from out of town concerning local flight information.
  • Scheduled van pick-ups and drop-offs at airports for guests, including both solo travelers and large groups.
  • Worked with general manager to resolve any unique guest issues concerning airport transportation arrangements.
  • Provided guests with information on airport car rental services.
  • Maintained solid professional relationships with key airport staff.

    Education

    2008 Lakeside Community College, City, State Associate’s Degree, Business Management
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