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Willa Alvera
123 Fake Street City, State, Zip Code
Cell: 000-000-0000
email@email.com Updated on latest airport schedules Understanding of airport regulations MS Word, Excel and related applications Strong communication skills English and Spanish fluency Time management abilities Friendly and outgoing Arrange for guest transportation to and from nearby airports. Explain airport procedures to guests. Maintain daily activity logs. Remain current on local airport schedules. Respond to guest inquiries. Report any flight delays to the front Office manager and chief concierge. May 2011 to January 2014 Company Name–City, State Airport Representative Arranged for guests to be picked up from local airports. Made arrangements for guest luggage to be picked up if it wasn’t something that could be easily carried. Ensured that guests were accommodated in the event of flight delays. Greeted arriving guests and provided information on local attractions. Arranged for concierge service for guests. January 2009 to April 2011 Company Name–City, State Airport Representative Answered questions via email or over the phone from guests coming in from out of town concerning local flight information. Scheduled van pick-ups and drop-offs at airports for guests, including both solo travelers and large groups. Worked with general manager to resolve any unique guest issues concerning airport transportation arrangements. Provided guests with information on airport car rental services. Maintained solid professional relationships with key airport staff.
123 Fake Street City, State, Zip Code
Cell: 000-000-0000
email@email.com
Summary
Interactive Airport Representative courteously handling all arrival and pickup requests from regional airports. Maintain a sound knowledge of tourist attractions and other nearby amenities. Committed to providing comprehensive customer service support that includes effectively prioritizing tasks and fostering solid guest relations.Highlights
Work Experience
February 2014 to Present Company Name–City, State Airport RepresentativeEducation
2008 Lakeside Community College, City, State Associate’s Degree, Business ManagementMore Resume Examples for the Next Step in Your Aviation Resume Career
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