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Grady Hollerson 100 Broadway Lane New Parkland, CA, 91010 Cell: (555) 987-1234 gradyhollerson@example.com
Summary
Reliable Tire Technician who has developed a wide range of effective customer service skills. Adept at working the POS desk, maintaining proper inventory levels and keeping the customer waiting room clean. Specializes in classic and late model vehicles.Highlights
- Certified tire technician by several manufacturers
- Proficient with all digital and hand tool equipment
- Excellent customer interaction and negotiation skills
- Some marketing experience
- Can work in the installation bay or the front desk
- Efficient worker who wants to get the customer on their way as quickly as possible
Work Experience
December 2011 to February 2015 Tommy’s Tire and Lube – New Parkland, CA Tire Technician- Sometimes asked to work the front desk and handle customer questions in person and over the phone.
- Developed several innovative tire removal methods that made the job faster and safer.
- Often worked at the two other regional locations when they had technicians call in sick.
- Collaborated with store manager to make sure that the store always had the latest tire models on display.
- Would sometimes spend an hour each day doing routine maintenance on all of the installation equipment.
- Worked hard to create a network of satisfied customers that resulted in many referrals.
- Appeared in several local television commercials for the company.
- Awarded one of the highest customer satisfaction ratings in company history.