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Aleia Lewis
Essex,Maryland
Summary
Seven years of experience working in a multi-million dollar fast food restaurant. A leader that is driven, organized and dependable with strong communication and conflict resolution abilities.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Restaurant General Manager
Burger King
Dundalk, MD
04.2022 - Current
- Set clear expectations and created positive working environment for 29 employees.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Orchestrated positive customer experiences by overseeing every area of everyday operations.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Maintained facility and grounds to present positive image.
- Carefully interviewed, selected, trained and supervised staff.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Assistant General Manager
Burger King
Dundalk, MD
10.2017 - 04.2022
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed and scheduled team of 25 with the experience for coverage needs and individual strengths.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Assistant Manager
Burger King
Dundalk, MD
07.2016 - 10.2017
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Exceeded sales goals and accomplished business objectives by inspiring staff.
Crew Member
Burger King
Dundalk, MD
06.2015 - 07.2016
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Supported great dining and meal experiences for guests.
- Adhered to company safety standards.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Skills
- Calm and Pleasant Demeanor
- Investigating Complaints
- Restaurant Operation, Monthly Inventory, Supply Ordering and Managing Deliveries
- Monitoring Food Preparation, Food Safety and Sanitation
- Performance Improvement, Delegating Assignments and Tasks, Employee Performance Evaluations
- Staffing and Staff Scheduling
- Customer Inquiries
- Teamwork and Collaboration
- Work Planning and Prioritizing
Accomplishments
Passing the Restaurant Excellence Visit's (REV's) with 90%, 100%, 0 criticals and 100% on food safety, this is done every 3 months and for the past 10 years has not been lower that 90%.
Supervise a team of 29 employees.
Certification
Food Certified
Timeline
Restaurant General Manager
Burger King
04.2022 - Current
Assistant General Manager
Burger King
10.2017 - 04.2022
Assistant Manager
Burger King
07.2016 - 10.2017
Crew Member
Burger King
06.2015 - 07.2016