Amanda Vogl

St Lazare,Canada

Summary

Customer-oriented project manager with over 15 years of experience in building relationships and growing profit channels by establishing trust. Persuasive professional with expertise in expanding network connections. Adept at introducing products and implementing pricing strategies. Forward-thinking Project Manager accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive teams. Analyzes, prioritizes and completes tasks with professionalism and sound judgment.

Overview

years of professional experience

Work History

Project Manager

TOP Marketing

Pointe-Claire, QC

01.2015 - Current

Contacted new and existing customers to outline benefits of products.
Developed key customer relationships to increase sales.
Monitored customer order process and addressed customer issues.
Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Demonstrated product features to align with customer needs.
Answered product questions with up-to-date knowledge of sales and promotions.
Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Fostered relationships with customers to expand customer base and retain business.
Listened to customer needs to identify and recommend best products and services.
Retained excellent client satisfaction ratings through outstanding service delivery.
Modified and directed project plans to meet organizational needs.
Maintained open communication by presenting regular updates on project status to customers.
Managed projects from procurement to commission.
Fostered relationships with vendors to promote positive working relationships.

Esthetician

Seabourn Cruise Lines

International

06.2012 - 06.2013

Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
Sold salon-exclusive skin care products and encouraged service upgrades.
Sold skincare products to patients according to specific needs, boosting overall revenue.
Provided excellent customer service and skincare treatments to clients.
Meticulously maintained spa appearance and cleanliness.
Supported profitability by upselling products and services and processing sales.

Esthetician

Spa Diva Les Cours Mont-Royal

Montreal, QC

02.2007 - 04.2012

Sterilized equipment for patient treatments.
Fostered friendly, warm and exceptional customer experience.
Assessed condition of clients' skin in order to make recommendations to improve skin quality.

Sales

Traffic Tech

Montreal, QC

04.2005 - 02.2007

Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Prepared merchandise for sales floor by pricing or tagging.
Increased sales by offering advice on purchases and promoting additional products.
Maintained records related to sales, returns and inventory availability.
Provided positive first impressions to welcome existing, new and potential customers.
Engaged with customers to effectively build rapport and lasting relationships.
Solved customer challenges by offering relevant products and services.

Education

License Certificate - Esthetics

London Wellness Academy, London, England

05.2014

Skills

Sales Development
Product Management and Pricing
Relationship Selling
Outstanding Client Care

Meeting Planning
Proper Phone Etiquette
Verbal and Written Communication
Professional and Mature

Timeline

Project Manager - TOP Marketing

01.2015 - Current

Esthetician - Seabourn Cruise Lines

06.2012 - 06.2013

Esthetician - Spa Diva Les Cours Mont-Royal

02.2007 - 04.2012

Sales - Traffic Tech

04.2005 - 02.2007

London Wellness Academy - License Certificate, Esthetics