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ARLO DUNCAN
Toronto,Ontario
Summary
Energetic and patient customer service orientated with over 15 years of professional experience assisting customers in solving complex issues. Keen to support my fellow colleagues in becoming a valuable team member through proven customer support skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving.
Overview
20
20
years of professional experience
Work History
Legal Representative
Dye & Durham
Toronto, ON
07.2018 - 03.2022
- Oversaw average of 100 cases each month.
- Explained available courses of action and possible repercussions of cases to clients.
- Directed and supported staff with business registrations and other legal requirements.
- Interpreted laws, rulings and regulations for individuals and businesses.
- Monitored state and federal regulations to keep company up to date with changing laws.
- Administrated databases containing client information and vital File data to facilitate office operations.
- Answered 25 direct attorney phone lines to act as liaison between clients and attorneys.
- Supported lawyers in reviewing and processing search warrants, subpoenas and court documents.
- Updated firm's database with new information for client records and financial documents.
- Maintained deep knowledge of regulations and reviewed local and national laws to conduct daily tasks.
- Maintained and updated files and databases for personnel records and financial reports.
- Invoiced clients for legal fees using CRM.
- Increased satisfaction among law clients by applying best practices to solve complex issues efficiently.
- Used Photocopier and Scanner office equipment to produce photocopies and reproductions of records and legal documentation.
Legal File Clerk
Thomson Reuters
Toronto, Ontario
01.2003 - 07.2018
- Preformed various office tasks and established myself as valuable team member
- Filed legal documents with Federal Court, Superior Court, and Court of Appeal on behalf of Department of Justice and large private law firms
- Process Server – served legal papers on individuals and businesses
- Bicycle Messenger – Picked up and delivered various documents.
- Assessed cases for probable outcomes by researching black letter law and other legal authority, comparing fact patterns to those of precedential cases
Flight Coordinator - Administration
Air Transat
Toronto, ON
05.2015 - 10.2015
- Planned, directed and managed coordination of flight missions for flight crews.
- Managed 30 tour guides and reconciled all their allocated experiences
- Maintained flight logs on incoming and outgoing flights and individual flights.
- Created and implemented filing and organization practices for documents, reports and calendars.
- Coordinated flights, ground transportation and hotel accommodations.
- Made travel arrangements for staff members.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
Education
Associate of Applied Science - Travel Services Management
Humber Institute of Technology And Advanced Learning
Toronto, ON06.2014
Associate of Arts - Culinary Arts
Picasso Cafe Youth Culinary School
Vancouver, BC07.1992
High School Diploma -
Esquimalt High School
Victoria BC06.1990
Skills
- Advanced MS Office Suite
- E-learning proficiency
- Hotel accommodations
- Global destinations
- Travel insurance
- Travel research
- Interpersonal communications
- Itineraries
- Excellent Communication
- Organization and Time Management
- Critical Thinking
- Clerical Support
- MS Office
- Teamwork and Collaboration
- Data Entry
- Attention to Detail
- Active Listening
- Flexible and Adaptable
- Good Telephone Etiquette
- Dependable and Responsible
- Cultural Awareness
- Analytical and Critical Thinking
Timeline
Legal Representative
Dye & Durham
07.2018 - 03.2022
Flight Coordinator - Administration
Air Transat
05.2015 - 10.2015
Legal File Clerk
Thomson Reuters
01.2003 - 07.2018
Associate of Applied Science - Travel Services Management
Humber Institute of Technology And Advanced Learning
Associate of Arts - Culinary Arts
Picasso Cafe Youth Culinary School
High School Diploma -
Esquimalt High School