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Barbra Boyd
Glendale,AZ
Summary
Reliable and upbeat. Successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product services, payment processing and excellent customer service. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
25
25
years of professional experience
Work History
Sales Support/Upsell Rep-COE
Cox Communications
Deer Valley, AZ
06.2019 - Current
- Initiated communications with sales leads via phone call and Order Express, providing information on promotions and approved special offers.
- Performed data entry for sales figures, metrics and other customer data.
- Created and processed orders and reviewed pending orders to verify adherence to fulfillment schedule.
- Educated customers on features of ordered merchandise to promote understanding.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
Account Services Representative
Cox Communications
Deer Valley, AZ
05.2018 - 06.2019
- Balanced accounts simultaneously, maintaining regular contact and professional relationships with each.
- Researched options and recommended services to address clients' needs. Such as additional PSUs or Ancillaries
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Inbound Sales Specialist
Comcast
Fife, WA
02.2017 - 03.2018
- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Worked with multiple means of communication within fast-paced environment.
Personal Vacation Planner
Norwegian Cruise Line
Mesa, AZ
02.2011 - 01.2016
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Commercial Sales Specialist
Lowes Home Improvment
Multiple Locations, AZ And WA
02.2001 - 01.2016
- Supported management with annual budget and sales predictions to increase ROI.
- Aggressively generated new business by prospecting, making follow-up calls to customers and contacting referrals.
- Attended training sessions on sales skills, product knowledge, technical information, as well as company policies and procedures.
- Provided day-to-day support for multiple accounts by answering inquiries, checking availability of products and corresponding with customers effectively.
- Fork Lift Certified
Education
No Degree - Business Administration
Maricopa Community Colleges - Chandler-Gilbert Community College
Chandler, AZSkills
- Effective Customer Communication
- Sales and Promotions
- Engaging with Diverse Customers
- Exceeding Customer Expectations
- Meeting Sales Goals
- Strong Communication and Interpersonal SkillsComputer Proficiency and Microsoft Office
- Customer Service and Assistance
- Adaptable and Flexible
Timeline
Sales Support/Upsell Rep-COE
Cox Communications
06.2019 - Current
Account Services Representative
Cox Communications
05.2018 - 06.2019
Inbound Sales Specialist
Comcast
02.2017 - 03.2018
Personal Vacation Planner
Norwegian Cruise Line
02.2011 - 01.2016
Commercial Sales Specialist
Lowes Home Improvment
02.2001 - 01.2016
No Degree - Business Administration
Maricopa Community Colleges - Chandler-Gilbert Community College