Dana Freck
Customer Service
Louisville,KY
Summary
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Knowledgeable and dedicated customer service professional with extensive experience in Hospiltality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
Bartender
Tumbleweed
Louisville, KY
07.2022 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Forklift Operator
Dart Logistics
Louisville, KY
04.2022 - 07.2022
- Unloaded and stacked materials by raising and lowering lifting devices.
- Removed orders from storage, wrapped and staged for shipments.
- Packed items into appropriate containers for shipment.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Transported goods between warehouse locations according to shipment and storage needs.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Restaurant Manager
The Old Spaghetti Factory International Inc.
Louisville, KY
08.2021 - 04.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Director of Food and Beverage
Holiday Inn
Louisville, KY
10.2014 - 08.2021
- Hired and managed all restaurant staff.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Coordinated and organized all restaurant inventory.
- Orchestrated positive customer experiences at all stages by overseeing every area of restaurant operations.
- Hired, trained and coached employees to deliver world-class customer service.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Oversaw food preparation and monitored safety protocols.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Head Bartender
Bar L Inc.
Louisville, KY
09.2009 - 06.2014
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Performed opening and closing duties of establishment, including printing sales reports, setting up bar for next shift, counting cash drawer and taking inventory.
- Poured and prepared mixed drinks for over 200 customers daily and created new libations drawing in clientele.
Education
High School Diploma -
06.1994
Associate of Science - Electronic Engineering Technician
09.1996 - 06.1998
Dean's List September 1996
Skills
- Active Listening
- Customer Relations
- Staff Training
- Microsoft Word
- Microsoft PowerPoint
- Problem-Solving Ability
- Technical Support
- Customer Relationship Management
- Critical Thinking
- POS Systems Expertise
- Professional Telephone Demeanor
- Schedule Mastery
- Computer Proficiency
- Calm and Professional Under Pressure
- Grammar
- Research
- Proofreading
Accomplishments
Personally designed and developed an online banquet menu for a popular hotel chain utilizing Microsoft Powerpoint; created, priced and sourced food items for the menu.
Timeline
Bartender - Tumbleweed
07.2022 - Current
Forklift Operator - Dart Logistics
04.2022 - 07.2022
Restaurant Manager - The Old Spaghetti Factory International Inc.
08.2021 - 04.2022
Director of Food and Beverage - Holiday Inn
10.2014 - 08.2021
Head Bartender - Bar L Inc.
09.2009 - 06.2014
RETS Electronic Institute - Associate of Science, Electronic Engineering Technician
09.1996 - 06.1998
Southern High School - High School Diploma,
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