DIVYA NAGI

• Manage a portfolio of 2K business customers by reviewing and mitigating discrepancies and collaborating with account holders.
• Arrange face to face meetings with the existing customer for site audit purposes.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Liaised between account holders and various departments.
• Address problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
• Contributed to annual revenue goals by selling new services and developing new accounts.
• Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
• Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates, and employee payment terms.
• Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
• Maintain up-to-date knowledge of competitor products and pricing in the market served.
• Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Accomplishments

• Exceeded monthly sales quotas by 200% and increased profitability through effective sales strategy and business planning.
• Consistently received Retention Bonus & rewards for being one of top performer in the team for 3 quarters

• Managed SME and Corporate Fleet business customers with a fleet size (20-1000 vehicles).
• Deliver growth within the existing customer base by enhancing order value and value for customer
• Monitor and analyze current market conditions for clients by doing research on competitor’s products & offers
• Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
• Support a culture where the focus is on delivering satisfying customer experience which builds long term profitable relationships with customers as well as with internal teams.
• Monitor, review and analyze strategies in marketing, sales and other fields of operations
• Develop and maintain a high level of knowledge for related products, local and other legal constraints, and systems and processes
• Implement consultative selling and negotiation skills to achieve results
• Complete internal admin function – CRM – SAGE, CMS functions daily
• Sold business fuel cards(EG Fuel cards) to business customers based in Australia for 6 months.

Accomplishments

• Received numerous certificates for consistently exceeding targets by 180% for 12 months period and giving the best customer service experience.
• Got promotion to manage a team of 9 individuals, to exceed team sales KPI's and to support individual goals as a team leader and trained new sales consultants with product knowledge and onboarding process.

• Managed high volume of daily outbound calls roughly 40-50 calls and inbound calls about 10-15 calls to achieve sales KPI's
• Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
• Set and achieved company defined sales goals.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Informed customers of promotions to increase sales productivity and volume.
• Developed new business relationships and maintained existing through regular communications and effective account management.
• Prepared and deliver customer sales quotes.

Accomplishments

• Consistently over achieved 150-200% of sales KPI's every month.
• Got a promotion to excel my skills in Senior Sales Executive Role.
• Provided training & onboarding support to new team members

• Managed 50-60 daily calls to existing and new business clients to sell different products( Print, Digital, and Corporate subscriptions)
• Understand, demonstrate and promote the principles of the Company’s Mission and Values
• Managed inbound calls from the business customers and solving their queries and upselling them
• Support a culture where the focus is on delivering a satisfying customer experience which builds long term profitable relationships
• Worked within a team to manage the budget and achieve targets and incentives
• Maintaining up-to-date market knowledge
• Proactively seeking out new opportunities
• Networked among local business and community organizations to develop leads and generate business.

Accomplishments

• Achieved title of “Highest target Achiever for the quarter” for quarterly Sales Revenue
• Worked closely with some of the best Journalists in New Zealand to get inside insights.

• Provided exemplary service to over 70-90 clients every day, through outbound sales calls, consistently achieving or exceeding targets
• Receiving inbound calls from residential customers to establish and act on selling opportunities
• Outbound calling to existing mobile customers to cross sell home phone and broadband plans
• Upselling of ICT product range, specials and promotions
• Understanding of mobile phone plans and technology with the ability to explain this information to customers in order to secure sales
• Reporting to sales management on sales made and the marketability of ICT goods and services

Accomplishments

• Won multiple awards including the 'Top Achieving Client Service Manager' in the country for achieving 180% of monthly budget
• Won multiple awards for being "Top Performer & Excellent Customer Service"