Israel Jackson

Upper Darby,PA

Summary

My name is Israel Jackson, I a student at Cabrini university double majoring in Computer Science and Music Industry. I have always been curious and inquisitive about designing software. My strength is my ability to establish meaningful connections and working collaboratively.

Overview

years of professional experience

Work History

Cashier

Boston Market Corporation

Clifton Heights, PA

05.2019 - 12.2021

Completed opening and closing duties to facilitate business operations
Resolved customer complaints and reported issues to senior management
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.

Customer Service Representative

Orange Liberia

Monrovia, Liberia

06.2021 - 09.2021

De-escalated problematic customer concerns, maintaining calm, friendly demeanor
Responding to customer's questions through social media sites
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Bachelor of Arts - Music Industries

Cabrini University

2023

Bachelor of Science - Computer Science (Business Systems

Cabrini University Graduation

2023

High School Diploma - undefined

Upper Darby High School

06.2019

Skills

Customer Service
Customer Relationships
Communication and Interpersonal Skills
Python programming (Intermediate)

HTML and CSS
Multitasking
Teamwork
Time Management

Additional Information

ACTIVITIES AND HONORS , Cabrini University Dean List(Fall 2020 semester) Upper Darby High School (Distinguished honor roll) Nominated for National Honors society

Timeline