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JOLEEN MAYS
Gambrills,MD
Summary
Results driven professional with experience in Human Resources, Operations and Human Services. Experience in training, process and policy development and implementation, and building and maintaining relationships with a diverse customer base. Accomplished in analyzing company needs and developing long-term solutions as well as adapting quickly to meet objectives. Experienced in the utilization of Microsoft Office Suite, Google Suite, Workday, Taleo, and other HRIS and LMS solutions.
Overview
16
16
years of professional experience
Work History
Human Resources Specialist
MARYLAND ENVIRONMENTAL SERVICE
Millersville, MD
04.2018 - Current
- Partner with hiring managers and support departments in managing the hire process
- Manage and facilitate new hire orientation and onboarding in person and in a remote environment and support staff with technological issues
- Establish relationships with potential candidates, participate in recruiting events, maintain position postings, perform outreach to partner organizations, and contribute to development of recruiting and retention strategies
- Partner with senior leadership to establish and develop company and HR policies and procedures
- Conserve time and improve workflows by handling special projects and emergency solutions
- Contribute to diversity equity and inclusion efforts by serving in the DEI Work Group, contributing to DEI strategy and managing projects and programming implementation
- Contribute to employment branding and university outreach efforts and development of related recruiting metrics and tracking systems
- Support and manage benefits administration including retirement benefits and health benefits, leave, and tuition assistance
- Partner with IT and HR to manage the implementation and development of Workday and HR business processes and support the HR function by performing additional tasks as needed
- Manage all personnel files and information as well as developed and transitioned to electronic filing systems.
Human Resources Specialist
PARTNERSHIP DEVELOPMENT GROUP
Millersville, MD
02.2017 - 04.2018
- Conducted new hire orientation and program training and partnered with Vocational Program Director in interviewing and hiring of all new vocational staff
- Supervised team of 7 employment specialists including facilitating weekly treatment team meetings, group and individual supervision, and performance management
- Developed relationships with diverse businesses to develop competitive and permanent job opportunities for consumers
- Managed daily operations including filing, scanning, office management, and problem solving
- Conducted assessments, interviews, and job trials with clients to develop person-centered plans for employment and support.
Employment Specialist
PARTNERSHIP DEVELOPMENT GROUP
Millersville, MD
05.2016 - 02.2017
- Provided direct care, community job development, and on-site job support for diverse caseload of over 20 individuals with disabilities
- Conducted assessments, interviews and job trials with clients to develop person-centered plans for employment and support
- Recognized client employment barriers and devised strategies to resolve
- Documented all vocational plans, visit records, consumer personal information, administrative time, mileage, and scheduling
- Maintained compliance with all federal and state compliance regulations
- Developed relationships with diverse businesses to develop competitive and permanent job opportunities for consumers, and hosted job fairs to connect clients with employers
- Marketed individual skills, abilities and interests to develop potential employment opportunities and secure community employment.
Facility Manager
TIA'S DAYCARE
Annapolis, MD
09.2014 - 05.2016
- Responsible for the education, development, and care of 8 children, newborn to age 4
- Increased enrollment by 100% though social media marketing and website development
- Contributed to curriculum development and milestone assessments
- Liaison to social services, physical therapists, and speech therapists in partnership with parents, to ensure the well-being and success of each child and address individual needs
- Managed the schedule and performance of 3 volunteers and substitute childcare providers.
Department Manager
NORDSTROM
Annapolis, MD
01.2013 - 09.2014
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with team to create daily and weekly sales plans based on weekly sales trends.
- Communicated with managers of other departments to maintain transparency and support store goals.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Established strong customer relationships and managed employee relations issues.
- Managed scheduling, timekeeping, inventory, and merchandising for multiple departments.
- Managed personal and team performance metrics
- Improved selling cost in all 3 locations while increasing staffing over last year to support increased business.
- Facilitated company fundraising efforts in all 3 locations encouraging compassion and awareness in addition to raising over $30,000 in employee donations in one campaign.
- Awarded regional “All Star” Anniversary Top Seller and status of “Pacesetter” by exceeding sales goals and providing exemplary customer service.
Human Resources Manager
NORDSTROM
Annapolis, MD
01.2009 - 12.2012
- Responsible for guiding the startup and management of a full spectrum of HR operations, systems and programs in new and existing locations with multi-state jurisdiction
- Partnered with senior management to analyze and administer HR policies and procedures
- Managed benefits administration, and organizational and compliance standards
- Managed the performance evaluation process and advised management on disciplinary decisions
- Developed and facilitated a program to integrate Nordstrom Rack's leadership candidates into Nordstrom's leader development program resulting in the promotion of 9 employees from 4 different locations
- Facilitated new hire training and development to ensure strong productive teams, in conjunction with effective staffing efforts was a key contributor to sales increases for 2010 at all 3 locations
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees
Retailer Store Administrator/HR Assistant
NORDSTROM
Annapolis, MD
01.2006 - 12.2008
- Reviewed, interviewed, made recommendations to hiring managers, facilitated new hire orientation, and consulted in disciplinary decisions
- Maintained staffing levels, budgets, profit and loss reports and expenses in partnership with the HR manager, Store manager and department managers
- Managed HR records to ensure legal compliance and assisted HR Manager in managing employee issues and workplace security
- Organized multiple complex Outlook calendars, managed travel arrangements and corporate expense reconciliation
- Coordinated and set up meeting materials, presentations, and audiovisual systems
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes
Education
Bachelor of Science (BS) - Psychology
TOWSON UNIVERSITY
2006
Associate Degree - undefined
ANNE ARUNDEL COMMUNITY COLLEGE
2003
Skills
Training & Development
Recruiting & Retention
Employee Relations
Benefits Administration
HR Policy/Compliance
Diversity Equity and Inclusion
Orientation & On-Boarding
Performance Management
Office Administration
Customer Service
Labor and Budget planning
Person Centered Planning
Applicant Tracking and HRIS
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Human Resources Specialist
MARYLAND ENVIRONMENTAL SERVICE
04.2018 - Current
Human Resources Specialist
PARTNERSHIP DEVELOPMENT GROUP
02.2017 - 04.2018
Employment Specialist
PARTNERSHIP DEVELOPMENT GROUP
05.2016 - 02.2017
Facility Manager
TIA'S DAYCARE
09.2014 - 05.2016
Department Manager
NORDSTROM
01.2013 - 09.2014
Human Resources Manager
NORDSTROM
01.2009 - 12.2012
Retailer Store Administrator/HR Assistant
NORDSTROM
01.2006 - 12.2008
Bachelor of Science (BS) - Psychology
TOWSON UNIVERSITY
Associate Degree - undefined
ANNE ARUNDEL COMMUNITY COLLEGE