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Kelly Stewart
Calhoun ,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
Customer Advisor II
Concentrix
Chattanooga, Tennessee
04.2019 - Current
- Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
- Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
- Participated in interactive training programs to expand knowledge of company products and policies.
- Documented customer interactions in internal database to maintain complete customer service history.
- Listened to customers in actively to assess issues and provide accurate information.
- Accessed multiple databases to investigate customer questions and concerns.
- Used Workday, Zendesk,MS360, & Ridgeline to maintain records of filed complaints and results, as well as other customer service department data.
- Answered as many as 100 calls each day focused on answering Any questions and resolving all issues.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Researched and resolved account and service problems with friendly, knowledgeable support.
Caregiver
Independent
Calhoun, GA
01.2012 - 01.2019
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Assisted disabled clients to support independence and well-being.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Head Of Operations (Planning And Design)
Turfstore.Com
Calhoun, GA
01.2008 - 01.2012
- Created digital image files for use in digital and traditional printing methods.
- Completed final touches for projects such as images sizes and font selection.
- Developed creative design for print materials, brochures, banners and signs.
- Built corporate brands by designing cohesive looks between elements Mid field Logos, End zones, Numbers, & Lines For Football Fields
- Developed display, marketing and packaging materials to support product branding strategies.
- Applied creative expertise to present marketing concepts.
- Applied knowledge of production to create high-quality images.
- Met with customers to present mockups and collect information for adjustments.
Administrative Assistant
Service Chevrolet
Calhoun, GA
01.2008 - 01.2009
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Performed research to collect and record industry data.
- Managed Access databases converting complex data into easy-to-interpret data.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
Finance Manager
D & B Auto Sales
Calhoun, GA
01.1995 - 01.2004
- Explained very technical financial information to applicants in easy to understand language.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Assessed aging accounts and initiated collection strategies based on conditions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Created organizational structures to improve accounting and finance functions.
- Evaluated applications against outline specifications to approve, reject or recommend adjustments files.
- Executed vendor setup and payment, administration of bank accounts and account reconciliations.
Education
High School Diploma -
Gordon Central High School
Calhoun, GA1998
Skills
- Administrative Duties
- Microsoft Word
- Confidential Records Management
- Past Due Account Management
- Office Procedures
- Customer Accounts Management
- Accounts Payable and Accounts Receivable
- Effective Written and Verbal Communication
- Verbal and Written Communication
- Client Relations Skills
- Call Control
Timeline
Customer Advisor II
Concentrix
04.2019 - Current
Caregiver
Independent
01.2012 - 01.2019
Head Of Operations (Planning And Design)
Turfstore.Com
01.2008 - 01.2012
Administrative Assistant
Service Chevrolet
01.2008 - 01.2009
Finance Manager
D & B Auto Sales
01.1995 - 01.2004
High School Diploma -
Gordon Central High School