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Laura Garzo
Beach Park,IL.
Summary
Resourceful team player with experience with common software applications and social media platforms. Well-versed in business organization and strategies for successfully modernizing workplaces. Skilled at project support with proven history of solutions-oriented problem-solving.
Overview
6
6
years of professional experience
Work History
Internship Student
Schuler Scholarship Program
Waukegan, IL
06.2022 - 08.2022
- Met with rising Freshmen in college to help answer questions and concerns in order to make them feel more prepared for the coming school year
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
Mentor
Schuler Scholarship Program
Coral Gables, FL
08.2022 - Current
- Provided guidance and recommended coping mechanisms for youth dealing with transitioning into college.
- Assisted youth with homework assignments, sports and fitness, art and literacy
- Planned, developed and implemented strategies to convey information with key decision makers.
Hostess
The Boiling Crab
02.2022 - Current
- Greet customers upon entry to the restaurant and inform customers of hours, seating and menu information.
- Tend to customers special needs, requests and escort them to their assigned dining area
- Answer customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Assistant Manager
Susie’s Country Faire Laundry
01.2018 - Current
- Assist with managing the daily operations of the laundry facility.
- Assist at the cash register, Monitored cash intake and deposit records by increasing accuracy and reducing discrepancies.
- Ensure equipment and the facility are in best operating condition prior to opening.
- Handle guests' concerns and questions and address these requests in a timely manner.
- Ensure to maintain the equipment and facility clean for guests following set standards and procedures.
- Train team members in proper work procedures.
Cashier/Customer Service
Little Caesar’s Pizza
08.2020 - 07.2021
- Greeted customers in a friendly manner and took customers orders.
- Proficient with Cash Register Operation; Processed credit card, debit card and cash transactions.
- Assisted with training new-employees in proper work procedures
- Worked in a high stress, busy and fast-paced environment.
- Worked collaboratively with my colleagues to address customer questions, concerns and requests and addressed those in a timely manner to provide high customer satisfaction.
Cashier
Shirl’s
06.2018 - 08.2018
- Provided friendly and respectful customer service.
- Took customers food and drink orders at the counter and drive-through; processed card and cash payments.
- Ensured all orders were accurately made and brought out to the customer in a timely manner.
Education
Bachelor of Arts - Community And Applied Psychology
University of Miami
Miami, FL05.2025
High School Diploma -
Waukegan High School
Waukegan, IL05.2021
Skills
- Team Player
- Flexible and Adaptable
- Verbal and Written Communication
- Active Listening and Communication
- Spanish
- Microsoft Word
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Mentor
Schuler Scholarship Program
08.2022 - Current
Internship Student
Schuler Scholarship Program
06.2022 - 08.2022
Hostess
The Boiling Crab
02.2022 - Current
Cashier/Customer Service
Little Caesar’s Pizza
08.2020 - 07.2021
Cashier
Shirl’s
06.2018 - 08.2018
Assistant Manager
Susie’s Country Faire Laundry
01.2018 - Current
Bachelor of Arts - Community And Applied Psychology
University of Miami
High School Diploma -
Waukegan High School
Interests
Learning Languages, Travel, Photography, Volunteering and Community involvement, Podcast
Interests
Learning Languages, Travel, Photography, Volunteering and Community involvement, Podcast