Melanie Jarvis
176 Martin Road Sequim,WA
Summary
Experienced Customer service with over 40 years of experience. Excellent reputation for resolving problems and improving customer satisfaction the willingness to learn more.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Clallam Drug and Alcohol Testing
Self-employeed
02.2012 - 01.2022
Provided DOT / Non Dot Testing
Pre Employment Testing
Suspicion Testing
Instant Testing
Mobile Service Company
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Providing Excellent Customer Service
- Answered constant flow of customer calls with minimal wait times.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Answered average of several calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Education
Associate of Applied Science - Addiction Counseling
06.2005
Skills
- Understanding Customer Needs
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Microsoft Windows
- Microsoft Internet Explorer
- Computer Skills
Accomplishments
Ran My own Business for 10 Years. built it from the ground up with a large amount of Customers. While offering great Customer Service.
Certification
- CAODC - Certified Alcohol & Other Drug Counselor
Timeline
Clallam Drug and Alcohol Testing - Self-employeed
02.2012 - 01.2022
Peninsula College - Associate of Applied Science, Addiction Counseling
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