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Melanie Lanier
Bainbridge,GA
Summary
Accomplishment Proven ability to master any project or challenge, with the ability to lead and manage. Diversified business professional who can investigate and resolve problems quickly and proficiently.
Overview
20
20
years of professional experience
Work History
Customer Service Agent
Taurus Holdings, Inc
Bainbridge, GA
03.2019 - 05.2022
- Handled 75+ customer interactions per day,
- Provided detailed, personalized, friendly and professional service to ensure customer satisfaction.
- Maintained strong product knowledge to better assist customers with concerns, questions and general issues.
- Consistently achieved top rankings throughout call center in queue resolution.
- Ensure clear communication between customers and manufacturers.
Receptionist
The Post Searchlight
Bainbridge, GA
02.2018 - 03.2019
- Made daily deposits.
- Uploaded and completed 3 different Newspapers ads, and legal documents.
- Filing, assisted office manager with office duties.
- Answered central telephone system and directed calls accordingly
- Sorted, received and distributed mail correspondence between departments and personnel
Customer Service Representative
Cooper’s Heating & Air
Bainbridge, GA
06.2016 - 01.2018
- Made and confirmed appointments with customers.
- Directed Technicians to optimal calls by distinguishing strengths and weakness.
- Maintained inspection schedules for customers.
- Managed warranty purchases thru York and Goodman,
- Provided primary customer support to internal and external customers
- Responded to customer requests for products, services and company information
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Manager Beachton
Capital Title
Attapulgus, GA
08.2010 - 12.2015
- .Supervised all aspects of servicing for all loans, including posting of payments.
- Developed and maintained work flow for all stages of document preparation
- Closing, file documentation, and collateral management.
- Communicate with accounting office managers to ensure accurate financial management.
Customer Service
Higdon Furniture
Quincy, FL
01.2009 - 01.2010
- Assisted with Inbound/ Outbound Calls
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Offered advice and assistance to customers, paying attention to special needs or wants
- Updated account information to maintain customer records
- Managed timely and effective replacement of damaged or missing products
Collections Manager
Carolina Carports Inc
Bainbridge, GA
10.2003 - 01.2009
- Operated multi-line phone systems.
- Assisted other departments in operations.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies
- Supervised staff of collectors, monitoring phone calls and letters
- Reconciled vendor statements and handled payment complaints or discrepancies
- Conducted investigations of customer accounts and payment histories
- Contacted customers to discuss late payments and options for remitting amounts due
- Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials
- Established procedures for collection of past due amounts
- Worked with legal resources and recovery teams to manage default issues
Asst. Manager
The Shoe Dept.
Bainbridge, GA
06.2001 - 10.2003
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Promoted from sales associate to Assistant Manager.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Mentored team members to enhance professional development and accountability in workplace
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
Education
High School Diploma -
Bainbridge High School
Bainbridge, GA05.2001
Skills
- Over 20 years of successful customer service
- Accomplished, detail oriented team player skilled in simultaneously handling multiple tasks
- Proficient in a variety of computer software programs
- Recognized strengths in conflict resolutions, problem solving, researching, and planning
- Service-oriented self-starter
- Documentation and reporting
- Exemplary work ethic
- Empathetic and genuine
Affiliations
Over 20 years of successful experience in customer service.
Recognized strengths in conflict resolutions, problem-solving, researching and
planning.
Accomplished, detail-oriented team player skilled in simultaneously handling
multiple tasks.
Able to process computer and data entry skills.
Proficient in a variety of computer software programs.
Superb Customer Service skills
Timeline
Customer Service Agent
Taurus Holdings, Inc
03.2019 - 05.2022
Receptionist
The Post Searchlight
02.2018 - 03.2019
Customer Service Representative
Cooper’s Heating & Air
06.2016 - 01.2018
Manager Beachton
Capital Title
08.2010 - 12.2015
Customer Service
Higdon Furniture
01.2009 - 01.2010
Collections Manager
Carolina Carports Inc
10.2003 - 01.2009
Asst. Manager
The Shoe Dept.
06.2001 - 10.2003
High School Diploma -
Bainbridge High School