MINERVA REVEYOSO

• Administered close patient care, checked vital signs and monitored telemetry.
• Maintained comfort and safety of each patient through careful monitoring and knowledge application.
• Collaborated with nurse preceptors and other medical staff to achieve quality patient outcome goals.
• Assisted patients with personal hygiene requirements and monitored conditions to update nursing staff.
• Administered medications via oral, IV and intramuscular injections and monitoring responses.
• Worked alongside experienced nursing professionals to learn new procedures.
• Monitored each patient to meet appropriate care and document status changes.
• Administered medications to 5 patients per shift and monitored response to medications.
• Cared for patients in 40-bed unit, supporting fellow nurses in delivering outstanding treatment to patients.
• Recorded vital signs and intake and output of patients and documented information in Power chart

• Provided nursing, psychiatric, and/or personal care to unit with forty patients
• Ensured Patient Safety by verifying patients that are on fall risk protocol, doing room checks every 15-30 minutes, and sitting with patients who are on 1:1
• Checking vitals at beginning and end of shift
• Assisted and counseled 15 patients daily.
• Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Informed customers about special promotions and provided detailed information for various products.
• Developed and actualized customer service initiatives to decrease wait times.

· Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.

• · Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
• Welcomed, greeted and assisted guests in high-traffic store, generating $15,000 of dollars in business per day.

• Analyzed profitability of customer portfolios and recommended changes
• Built relationships with potential customers by phone, and email to maintain contact and interest
• Recognized prospects and helped sales personnel identify prospective customers
• Served as floor manager in absence of Branch Manager
• Increased customer satisfaction through targeted customer surveys and implemented top five recommendations
• Exercised initiative and judgement in responding to clients' problems.
• Continually boosted branch production and revenue by 60 % by consistently meeting all monthly and quarterly sales goals